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Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Shopify

Reviews (392)

Overall rating
4.9

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Injectify

Aug 11, 2024  on Shopify

LievKaart

Aug 09, 2024  on Shopify

I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more advanced version. I miss one or two features (like the visitors log/ analytics ) that I would have liked to see, but perhaps it will be available in the future. Because what I have now, I find the most important and I have been looking for a long time. So highly recommended for small businesses. Special thanks to Mariadel and Kim, for all their help, patience and thinking along.

OzBarefoot

Aug 08, 2024  on Shopify

ARNO CONTI

Aug 06, 2024  on Shopify

非常好

SEAWAVETABLE

Aug 06, 2024  on Shopify

Della Home

Aug 04, 2024  on Shopify

very nice!

FashNism

Aug 02, 2024  on Shopify

Wonderful experience. Easy and simple interface..

Amal's Grace

Jul 30, 2024  on Shopify

Balardi

Jul 29, 2024  on Shopify

The best service and best app for CRM, we are very happy with their service.

JAV Interactive Flat Panel

Jul 27, 2024  on Shopify

The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good

Arqueira

Jul 27, 2024  on Shopify

Eu recomendo muito que instalem, principalmente se você é dropshipper. O suporte deles é maravilhoso, são muito atenciosos e te ajudam com tudo. No entanto, a plataforma deles é bem intuitiva e bem fácil de navegar.

SetsunaEpic

Jul 25, 2024  on Shopify

Helpful and friendly!

Stylish Sphere

Jul 20, 2024  on Shopify

i would recommend this app because of its great features and layout

WeeSize

Jul 10, 2024  on Shopify

Good, very good

HalloGeschenk.de

Jul 10, 2024  on Shopify

We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - just as one would wish. I am excited to see how our customers will find the integration and look forward to the first messages and opportunities that will arise from it. Wir haben die App gerade erst installiert und integriert, aber wir können jetzt schon sagen, dass die Funktionen wirklich vielfältig sind und die Apps allgemein von Channelwill scheinbar alle mehr enthalten als man zuerst denkt. Wir hatten direkt auch Kontakt mit dem Support und sprachen mit Mariadel, die sich sofort um unsere Anliegen und Fragen kümmerte und uns auch einige weitere Features freigeschaltet hat. Sie war sehr hilfebereit und kompetent - wie man es sich wünscht. Ich bin gespannt wie unsere Kunden die Integration finden und freue mich schon auf die ersten Nachrichten und Möglichkeiten, die sich dadurch eröffnen.

Pear Foods

Jul 01, 2024  on Shopify

Great customer service! Thank you.

SnugglShark™

Jun 25, 2024  on Shopify

Awesome support and experience so far! Super responsive and eager to assist. Would recommend!

Lux Pets Inc

Jun 15, 2024  on Shopify

So the far the app is a bit easier to use compared to a previous app i was using and the customer support is brilliant and so helpful.

MARTORIUM

Jun 13, 2024  on Shopify

Beesi Biene

May 30, 2024  on Shopify

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