Reviews: Willdesk: Live Chat&AI Chatbot

Customer reviews: Willdesk: Live Chat&AI Chatbot

Reviews (814)

Overall rating

4.9

5

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What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

Responsive and helpful customer support team.
Ease of integration and use with platforms like Shopify.
AI chatbot functionality enhances customer interaction.
Offers essential tools for small businesses in both free and paid versions.
Customizable options for various business needs.

Common Concerns

Issues with accessing premium features after subscription upgrades.
Some dissatisfaction with the timeliness of support responses.
Lack of detailed instructions for setup and usage.
Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Brick Mill Furniture

Mar 28, 2024 on Shopify

The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.

MISS ORD

Mar 26, 2024 on Shopify

This app is really convenient and helped us solve a lot of problems. The online customer service responded very promptly.

Emergingera

Mar 26, 2024 on Shopify

Very helpful, fast service! Couldn't have asked for a better experience!

VitaliZEN

Mar 21, 2024 on Shopify

Great and fast support. Thank you

Kid-Epics Expressions

Jan 10, 2024 on Shopify

So far - so good. I need to learn about your program so I can ask intelligent and productive questions.

RolConArt

Dec 21, 2023 on Shopify

A top APP! It offers a lot of customization options, live chat and FAQ page in one. The web app and mobile app also work very reliably. And I was always helped very quickly and competently with the smaller adjustments for my shop. I now use a lot of apps, but with Willdesk other providers can follow an example when it comes to support, which is what I always hope for. Top!

PARCINQ Official Store

Nov 29, 2023 on Shopify

I appreciate the recent update to the app and have been enjoying its use. I want to commend Agent Nona for her exceptional assistance in addressing all my queries. She ensured that all my concerns were promptly addressed. Thank you. I plan to upgrade our subscription and continue using this app for the long haul. :)