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Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

Reviews (410)

Overall rating
4.8

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Sjölotsen

Oct 09, 2024  on Shopify

Very good support. They where presistant and worked to solve my problem.

Ethereal

Sep 30, 2024  on Shopify

Our Highest Mantra (OHM)

Sep 23, 2024  on Shopify

Orah Hair

Sep 09, 2024  on Shopify

La Niche à Jouets

Sep 07, 2024  on Shopify

Support is so good

Juvrena

Sep 04, 2024  on Shopify

Excellent Customer Service, and app is very user friendly.

Sew It Online

Aug 25, 2024  on Shopify

Highly recommend the other ones with high reviews charge you for everything and its harder to use them. Will Desk has been super easy to use and the support is amazing.

Изкуствени Нокти Chixxie

Aug 19, 2024  on Shopify

great app and customer support

Glamorous Boutique USA L.L.C.

Aug 15, 2024  on Shopify

Mariadel, was an absolute joy to work with. She quickly fixed what I asked and needed assistance with and explained the process thoroughly. I appreciate this service desk platform.

Injectify

Aug 11, 2024  on Shopify

LievKaart

Aug 09, 2024  on Shopify

I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more advanced version. I miss one or two features (like the visitors log/ analytics ) that I would have liked to see, but perhaps it will be available in the future. Because what I have now, I find the most important and I have been looking for a long time. So highly recommended for small businesses. Special thanks to Mariadel and Kim, for all their help, patience and thinking along.

OzBarefoot

Aug 08, 2024  on Shopify

ARNO CONTI

Aug 06, 2024  on Shopify

非常好

SEAWAVETABLE

Aug 06, 2024  on Shopify

Della Home

Aug 04, 2024  on Shopify

very nice!

FashNism

Aug 02, 2024  on Shopify

Wonderful experience. Easy and simple interface..

Amal's Grace

Jul 30, 2024  on Shopify

Balardi

Jul 29, 2024  on Shopify

The best service and best app for CRM, we are very happy with their service.

JAV Interactive Flat Panel

Jul 27, 2024  on Shopify

The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good

Arqueira

Jul 27, 2024  on Shopify

Eu recomendo muito que instalem, principalmente se você é dropshipper. O suporte deles é maravilhoso, são muito atenciosos e te ajudam com tudo. No entanto, a plataforma deles é bem intuitiva e bem fácil de navegar.

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