Taranker.Com Logo
Willdesk: Live Chat&AI Chatbot logo

Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

Reviews (814)

Overall rating
4.9

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

FashNism

Aug 02, 2024  on Shopify

Wonderful experience. Easy and simple interface..

Amal's Grace

Jul 30, 2024  on Shopify

Balardi

Jul 29, 2024  on Shopify

The best service and best app for CRM, we are very happy with their service.

JAV Interactive Flat Panel

Jul 27, 2024  on Shopify

The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good

Arqueira

Jul 27, 2024  on Shopify

Eu recomendo muito que instalem, principalmente se você é dropshipper. O suporte deles é maravilhoso, são muito atenciosos e te ajudam com tudo. No entanto, a plataforma deles é bem intuitiva e bem fácil de navegar.

SetsunaEpic

Jul 25, 2024  on Shopify

Helpful and friendly!

Stylish Sphere

Jul 20, 2024  on Shopify

i would recommend this app because of its great features and layout

WeeSize

Jul 10, 2024  on Shopify

Good, very good

HalloGeschenk.de

Jul 10, 2024  on Shopify

We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - just as one would wish. I am excited to see how our customers will find the integration and look forward to the first messages and opportunities that will arise from it. Wir haben die App gerade erst installiert und integriert, aber wir können jetzt schon sagen, dass die Funktionen wirklich vielfältig sind und die Apps allgemein von Channelwill scheinbar alle mehr enthalten als man zuerst denkt. Wir hatten direkt auch Kontakt mit dem Support und sprachen mit Mariadel, die sich sofort um unsere Anliegen und Fragen kümmerte und uns auch einige weitere Features freigeschaltet hat. Sie war sehr hilfebereit und kompetent - wie man es sich wünscht. Ich bin gespannt wie unsere Kunden die Integration finden und freue mich schon auf die ersten Nachrichten und Möglichkeiten, die sich dadurch eröffnen.

Pear Foods

Jul 01, 2024  on Shopify

Great customer service! Thank you.

SnugglShark™

Jun 25, 2024  on Shopify

Awesome support and experience so far! Super responsive and eager to assist. Would recommend!

Lux Pets Inc

Jun 15, 2024  on Shopify

So the far the app is a bit easier to use compared to a previous app i was using and the customer support is brilliant and so helpful.

MARTORIUM

Jun 13, 2024  on Shopify

Beesi Biene

May 30, 2024  on Shopify

Kundenservice top

BarberBoss | The UK’s Top Grooming Brand

May 28, 2024  on Shopify

fantastic customer service, prompt and professional response

Clark’s Botanicals

Apr 12, 2024  on Shopify

The support is amazing—quick and helpful—and the app runs like a charm! It'd be awesome if there were more customization options to tailor it even more to the store's design needs.

NN Vapor

Apr 12, 2024  on Shopify

功能部分彈性操作,可以連動客戶資料,讓溝通上便利許多 支援服務也非常的迅速、清楚,以這個月費來說非常值得! Functions are very flexible, the team help me to sync customers' info, which makes my team can have a good conversation with customers. The support team is efficient, the tutorial is clear and simple as well.

eTrixie

Apr 08, 2024  on Shopify

I would recommend this to others as it is pretty simple to use and customer support is awesome even or the free plan

Glacial Petware

Apr 04, 2024  on Shopify

The rep helping me today was fantastic and responded quickly

Alliwava Official Site | Mini Computer | Projector

Apr 02, 2024  on Shopify

good

Scroll to Top