Reviews: Willdesk: Live Chat&AI Chatbot

Customer reviews: Willdesk: Live Chat&AI Chatbot

Reviews (392)

Overall rating

4.9

5

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What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

Responsive and helpful customer support team.
Ease of integration and use with platforms like Shopify.
AI chatbot functionality enhances customer interaction.
Offers essential tools for small businesses in both free and paid versions.
Customizable options for various business needs.

Common Concerns

Issues with accessing premium features after subscription upgrades.
Some dissatisfaction with the timeliness of support responses.
Lack of detailed instructions for setup and usage.
Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Ben's Appliances and Junk

Nov 13, 2024 on Shopify

Custom Joy

Nov 11, 2024 on Shopify

Géniale

Boutique Leelooart

Nov 07, 2024 on Shopify

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

WENLIK

Nov 06, 2024 on Shopify

le service chat et assistance, je le trouve dynamique et correcte... merci pour votre assistance.

ESMIRNA CHILE

Nov 01, 2024 on Shopify

¡Excelente atención! Resolvieron mis consultas rápidamente. Gracias desde Chile.

Kibooz

Oct 29, 2024 on Shopify

Kim was extremely kind and professional. Thank you so much!

Prodotti Herbalife Online

Oct 23, 2024 on Shopify

Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!! TOP! Inoltre ringrazio Nona del servizio di Assistenza WillDesk. Ha avuto una pazienza infinita nell'assistermi. Sono un SuperBooooomer e quindi Nona ha dovuto in pratica settare tutto al mio posto, ma come lo volevo io...... Siamo stati in chat un bel po', abbiamo condiviso decine di screenshot ma ora è tutto perfetto e rimarrà così molto a lungo. GRAZIE WILLDESK GRAZIE NONA !!!

Happy Nocnoc

Oct 14, 2024 on Shopify

Great customer service~

SelfMind

Oct 13, 2024 on Shopify

très bonne application et le service client impeccable

LUXIMAZ

Oct 12, 2024 on Shopify

J'ai récemment utilisé le service WD-Live Chat et j'ai été agréablement surpris par l'efficacité de l'équipe. Les agents étaient réactifs et ont rapidement résolu mon problème. Le chatbot, bien qu'utile pour les demandes basiques, manquait parfois de précision, mais le transfert vers un agent en direct a été rapide et fluide. Une excellente expérience globale avec leur helpdesk !

Newmamz - autour de bebe

Oct 11, 2024 on Shopify

Sjölotsen

Oct 09, 2024 on Shopify

Very good support. They where presistant and worked to solve my problem.

Ethereal

Sep 30, 2024 on Shopify

Our Highest Mantra (OHM)

Sep 23, 2024 on Shopify

Orah Hair

Sep 09, 2024 on Shopify

La Niche à Jouets

Sep 07, 2024 on Shopify

Support is so good

Juvrena

Sep 04, 2024 on Shopify

Excellent Customer Service, and app is very user friendly.

Sew It Online

Aug 25, 2024 on Shopify

Highly recommend the other ones with high reviews charge you for everything and its harder to use them. Will Desk has been super easy to use and the support is amazing.

Изкуствени Нокти Chixxie

Aug 19, 2024 on Shopify

great app and customer support

Glamorous Boutique USA L.L.C.

Aug 15, 2024 on Shopify

Mariadel, was an absolute joy to work with. She quickly fixed what I asked and needed assistance with and explained the process thoroughly. I appreciate this service desk platform.