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Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

Reviews (410)

Overall rating
4.8

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Vital Grounding

Dec 13, 2024  on Shopify

Natychmiastowa reakcja. W pełni profesjonalna pomoc.

WAVELEGEND

Dec 12, 2024  on Shopify

YEETREE COCONUT

Dec 11, 2024  on Shopify

Jardin Sans Fin

Dec 09, 2024  on Shopify

Application très complète, chat réactif. Je recommande.

Perfectelena

Nov 29, 2024  on Shopify

perfect

Unique Unveil

Nov 29, 2024  on Shopify

Little Buds

Nov 19, 2024  on Shopify

KHATAM

Nov 17, 2024  on Shopify

I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!

NIMOFAN Katana

Nov 16, 2024  on Shopify

Ben's Appliances and Junk

Nov 13, 2024  on Shopify

Custom Joy

Nov 11, 2024  on Shopify

Géniale

Boutique Leelooart

Nov 07, 2024  on Shopify

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

WENLIK

Nov 06, 2024  on Shopify

le service chat et assistance, je le trouve dynamique et correcte... merci pour votre assistance.

ESMIRNA CHILE

Nov 01, 2024  on Shopify

¡Excelente atención! Resolvieron mis consultas rápidamente. Gracias desde Chile.

Kibooz

Oct 29, 2024  on Shopify

Kim was extremely kind and professional. Thank you so much!

Prodotti Herbalife Online

Oct 23, 2024  on Shopify

Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!! TOP! Inoltre ringrazio Nona del servizio di Assistenza WillDesk. Ha avuto una pazienza infinita nell'assistermi. Sono un SuperBooooomer e quindi Nona ha dovuto in pratica settare tutto al mio posto, ma come lo volevo io...... Siamo stati in chat un bel po', abbiamo condiviso decine di screenshot ma ora è tutto perfetto e rimarrà così molto a lungo. GRAZIE WILLDESK GRAZIE NONA !!!

Happy Nocnoc

Oct 14, 2024  on Shopify

Great customer service~

SelfMind

Oct 13, 2024  on Shopify

très bonne application et le service client impeccable

LUXIMAZ

Oct 12, 2024  on Shopify

J'ai récemment utilisé le service WD-Live Chat et j'ai été agréablement surpris par l'efficacité de l'équipe. Les agents étaient réactifs et ont rapidement résolu mon problème. Le chatbot, bien qu'utile pour les demandes basiques, manquait parfois de précision, mais le transfert vers un agent en direct a été rapide et fluide. Une excellente expérience globale avec leur helpdesk !

Newmamz - autour de bebe

Oct 11, 2024  on Shopify

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