Reviews: Willdesk: Live Chat&AI Chatbot

Customer reviews: Willdesk: Live Chat&AI Chatbot

Reviews (410)

Overall rating

4.8

5

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What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

Responsive and helpful customer support team.
Ease of integration and use with platforms like Shopify.
AI chatbot functionality enhances customer interaction.
Offers essential tools for small businesses in both free and paid versions.
Customizable options for various business needs.

Common Concerns

Issues with accessing premium features after subscription upgrades.
Some dissatisfaction with the timeliness of support responses.
Lack of detailed instructions for setup and usage.
Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Glow-Motion

Feb 27, 2025 on Shopify

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

us.store.flsun3d

Feb 26, 2025 on Shopify

功能丰富且有专业指导，指的推荐

Emily Moore Designs

Feb 19, 2025 on Shopify

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Puffy Hug Türkiye

Feb 19, 2025 on Shopify

perfect

Camisetas de Futbol

Feb 17, 2025 on Shopify

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.

Jurassicgoods

Feb 13, 2025 on Shopify

Love it! Great support and awesome tools.

Simolio Electronics

Feb 10, 2025 on Shopify

good

The Value Vortex

Feb 06, 2025 on Shopify

Best customers service .

Mexus Pro

Feb 05, 2025 on Shopify

me dieron atencion personal y muy efectiva , lo recomiendo ampliamente

LUCIER

Feb 05, 2025 on Shopify

For.me

Feb 04, 2025 on Shopify

great i love this app, support are very available for help

Rouge Panther

Jan 27, 2025 on Shopify

Great service Kim answers all your questions! she is attentive to your problem and always finds a solution to solve them! thanks to her!

Moxies

Jan 21, 2025 on Shopify

very helpful

threetimes

Jan 15, 2025 on Shopify

문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.

PIDZOOM

Jan 09, 2025 on Shopify

Easy to set up, good to use. Great customer service.

Colorado Craft Beef

Jan 07, 2025 on Shopify

Their support is fast and helpful. Things are working well.

Wise Choice Supplements

Jan 06, 2025 on Shopify

Excellent!

QLIFE WELLNESS

Jan 02, 2025 on Shopify

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

Kiwi Sheepskins

Dec 25, 2024 on Shopify

Easy and solved my issues

Books Beyond Borders

Dec 25, 2024 on Shopify

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!