Reviews: Willdesk: Live Chat&AI Chatbot

Customer reviews: Willdesk: Live Chat&AI Chatbot

Reviews (814)

Overall rating

4.9

5

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What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

Responsive and helpful customer support team.
Ease of integration and use with platforms like Shopify.
AI chatbot functionality enhances customer interaction.
Offers essential tools for small businesses in both free and paid versions.
Customizable options for various business needs.

Common Concerns

Issues with accessing premium features after subscription upgrades.
Some dissatisfaction with the timeliness of support responses.
Lack of detailed instructions for setup and usage.
Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Colorado Craft Beef

Jan 07, 2025 on Shopify

Their support is fast and helpful. Things are working well.

Wise Choice Supplements

Jan 06, 2025 on Shopify

Excellent!

QLIFE WELLNESS

Jan 02, 2025 on Shopify

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

Kiwi Sheepskins

Dec 25, 2024 on Shopify

Easy and solved my issues

Books Beyond Borders

Dec 25, 2024 on Shopify

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!

Vital Grounding

Dec 13, 2024 on Shopify

Natychmiastowa reakcja. W pełni profesjonalna pomoc.

WAVELEGEND

Dec 12, 2024 on Shopify

YEETREE COCONUT

Dec 11, 2024 on Shopify

Jardin Sans Fin

Dec 09, 2024 on Shopify

Application très complète, chat réactif. Je recommande.

Perfectelena

Nov 29, 2024 on Shopify

perfect

Unique Unveil

Nov 29, 2024 on Shopify

Little Buds

Nov 19, 2024 on Shopify

KHATAM

Nov 17, 2024 on Shopify

I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!

NIMOFAN Katana

Nov 16, 2024 on Shopify

Ben's Appliances and Junk

Nov 13, 2024 on Shopify

Custom Joy

Nov 11, 2024 on Shopify

Géniale

Boutique Leelooart

Nov 07, 2024 on Shopify

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

WENLIK

Nov 06, 2024 on Shopify

le service chat et assistance, je le trouve dynamique et correcte... merci pour votre assistance.

ESMIRNA CHILE

Nov 01, 2024 on Shopify

¡Excelente atención! Resolvieron mis consultas rápidamente. Gracias desde Chile.

Kibooz

Oct 29, 2024 on Shopify

Kim was extremely kind and professional. Thank you so much!