Taranker.Com Logo
Willdesk: Live Chat&AI Chatbot logo

Customer reviews: Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

Reviews (814)

Overall rating
4.9

What Merchants Think

The "Willdesk: Live Chat&AI Chatbot" app has generally received positive feedback from merchants. Users appreciate its ease of use, flexibility, and customer service support. While some have experienced issues with support and feature activation, many are satisfied with the app's functionality and the help and patience provided by the support team.

Key Strengths

  • Responsive and helpful customer support team.
  • Ease of integration and use with platforms like Shopify.
  • AI chatbot functionality enhances customer interaction.
  • Offers essential tools for small businesses in both free and paid versions.
  • Customizable options for various business needs.

Common Concerns

  • Issues with accessing premium features after subscription upgrades.
  • Some dissatisfaction with the timeliness of support responses.
  • Lack of detailed instructions for setup and usage.
  • Desire for additional customization options to better fit store designs.

Final Thoughts

Overall, the "Willdesk: Live Chat&AI Chatbot" app is well-received by small and medium-sized business merchants due to its user-friendly interface and excellent customer support. While there are areas that could be improved, such as prompt access to features and detailed instructions, the app is a reliable option for businesses looking to enhance customer service capabilities.

Pentatomic

Mar 31, 2025  on Shopify

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.

The Goat Standard

Mar 27, 2025  on Shopify

Very response customer service & engineering team! App is working great so far!!

Lyricalhair

Mar 13, 2025  on Shopify

很好用,现在客服沟通响应也很快!

MEDLEY

Mar 12, 2025  on Shopify

Great service :)

J&K Shop

Mar 01, 2025  on Shopify

Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

Glow-Motion

Feb 27, 2025  on Shopify

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

us.store.flsun3d

Feb 26, 2025  on Shopify

功能丰富且有专业指导,指的推荐

Emily Moore Designs

Feb 19, 2025  on Shopify

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Puffy Hug Türkiye

Feb 19, 2025  on Shopify

perfect

Camisetas de Futbol

Feb 17, 2025  on Shopify

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.

Jurassicgoods

Feb 13, 2025  on Shopify

Love it! Great support and awesome tools.

Simolio Electronics

Feb 10, 2025  on Shopify

good

The Value Vortex

Feb 06, 2025  on Shopify

Best customers service .

Mexus Pro

Feb 05, 2025  on Shopify

me dieron atencion personal y muy efectiva , lo recomiendo ampliamente

LUCIER

Feb 05, 2025  on Shopify

For.me

Feb 04, 2025  on Shopify

great i love this app, support are very available for help

Rouge Panther

Jan 27, 2025  on Shopify

Great service Kim answers all your questions! she is attentive to your problem and always finds a solution to solve them! thanks to her!

Moxies

Jan 21, 2025  on Shopify

very helpful

threetimes

Jan 15, 2025  on Shopify

문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.

PIDZOOM

Jan 09, 2025  on Shopify

Easy to set up, good to use. Great customer service.

Scroll to Top