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RMS Returns & Credit Manager logo

RMS Returns & Credit Manager

Develop by Shopify

$19.99-$149.99

/ Month
Free plan available

"Streamline returns: Self-service, auto-approve, sync with Shopify effortlessly."

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About RMS Returns & Credit Manager

Launched May 05, 2026

Categories

Returns and exchanges

Built by Shopify

Address

16 Blackmore Court, 2 Kingscote Way, Brighton, ENG, BN14GJ, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Simplify returns, issue store credit, and keep customers happy — all from your admin panel.

RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers submit requests through a branded self-service portal. Track every return through a 16-stage lifecycle from submission to refund or store credit. Dispute item conditions with photo evidence. Sync returns bidirectionally with Shopify. Connect your own shipping provider and send automated email notifications.

RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers submit requests through a branded self-service portal. Track every return through a 16-stage lifecycle from submission to refund or store credit. Dispute item conditions with photo evidence. Sync returns bidirectionally with Shopify. Connect your own shipping provider and send automated email notifications. more
  • Self-service portal — Customers submit returns without emailing support.
  • Store credit option — Retain revenue by offering credit instead of refunds.
  • Condition disputes — Challenge item condition with photo evidence uploads.
  • Auto-approve returns — Skip manual review and speed up the returns process.
  • Multi-carrier shipping — Connect Shopify, EasyPost, Shippo, Royal Mail, or DPD.

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