RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers submit requests through a branded self-service portal. Track every return through a 16-stage lifecycle from submission to refund or store credit. Dispute item conditions with photo evidence. Sync returns bidirectionally with Shopify. Connect your own shipping provider and send automated email notifications.

• Self-service portal — Customers submit returns without emailing support.
• Store credit option — Retain revenue by offering credit instead of refunds.
• Condition disputes — Challenge item condition with photo evidence uploads.
• Auto-approve returns — Skip manual review and speed up the returns process.
• Multi-carrier shipping — Connect Shopify, EasyPost, Shippo, Royal Mail, or DPD.