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Customer reviews: Rivyo Product Reviews

Develop by WebContrive

Reviews (2,235)

Overall rating
4.9

What Merchants Think

The "Rivyo Product Reviews" app receives positive feedback from merchants for its robust functionality and exceptional customer support. Users frequently highlight the app's ease of use, reliable integration, and the impactful role it plays in enhancing customer engagement and trust. The app proves to be a valuable tool for many Shopify store owners seeking a reliable reviews system.

Key Strengths

  • Exceptional customer support praised for prompt and helpful responses.
  • Easy installation and user-friendly interface.
  • Comprehensive feature set for a competitive pricing point.
  • Useful integration for importing reviews from other platforms.
  • Effective in boosting customer trust and conversions.
  • Customizable options to fit various store needs.

Common Concerns

  • Some users find limitations in customization options.
  • Issues occasionally arise with third-party integrations.
  • Free plan does not support image reviews, which could be communicated more clearly.
  • Higher pricing tier compared to some competitors.

Final Thoughts

Overall, "Rivyo Product Reviews" is well-received by its users for its reliability, ease of use, and exemplary customer support. Despite a few limitations regarding customization and third-party compatibility, the app is valued for its ability to enhance store credibility and engagement. Many reviewers highly recommend Rivyo, noting its positive impact on their Shopify stores.

Petthrive

Jul 15, 2024  on Shopify

Great customer service! We were updating our theme and i couldn't get the star rating badge to appear by the price. I emailed them and they fixed it right away! Jigs was awesome!

Aradani Costumes

Jul 14, 2024  on Shopify

It was so easy to add to our Shopify store to have live reviews and questions integrated seamlessly on the Product page. Thanks so much for such a great extension!

ClearSplash

Jul 04, 2024  on Shopify

The Free Plan is awesome for starting out. The Support is very quick and the help you with everything.

Liquid Audio

Jun 25, 2024  on Shopify

Great App Great customer service. We wanted to import 22K reviews from a different app. Within minutes my request was fulfilled by the Jigs & Rivyo team. Great job i am happy!

ToothShower

Jun 24, 2024  on Shopify

I can't praise the customer service of this company enough! From the moment I had an issue, they made me feel like a valued customer. Their response time was quick— I received a friendly and helpful reply. The representative I interacted with was knowledgeable, patient, and genuinely interested in resolving my issue. They listened carefully to my concerns and provided clear, step-by-step instructions that were easy to follow. What really stood out was their willingness to go above and beyond; they didn't just solve my problem but also offered additional tips to enhance my experience. The follow-up was equally impressive. After my issue was resolved, I received a courtesy email checking if everything was still working fine and if I needed any further assistance. This level of attention and care made me feel confident that I made the right choice by using their service. The review app is easy to use and customizable.

Peridot Pure

Jun 11, 2024  on Shopify

We are extremely happy with this app! The Q&A feature is fantastic and really enhances our user experience. Additionally, the developer is very accommodating with customizations and always goes above and beyond to help. The customer service is exceptional – they are incredibly attentive and respond promptly to any inquiries. Highly recommend this app for its functionality and outstanding support.

Keep Fit Fitness Store

Jun 11, 2024  on Shopify

Great App Great customer service. I wanted reviews to appear below pricing so customers can make a decision before buying. Within minutes my request was fulfilled by the Jigs & Rivyo team. Great job i am happy! Keep Fit Fitness Store

Veepli

Jun 05, 2024  on Shopify

Good thing with this app is that I can customize, though not too much. Great customer service-the team responded fast.

iDaffodil

May 03, 2024  on Shopify

Very responsive chat, happy to help us resolve an issue of Google Snippets triggering twice per page. I had been trying to reconcile our JSON schema and our microdata schema and the team were happy to integrate with microdata (After I go and do the homework of removing our rogue schema). Subject to change when we resolve the issue next week, but very happy so far.

FollowMart

Apr 24, 2024  on Shopify

my journey with Jigs was very nice and he has given end to end support to resolve all my queries Amazing experience he has to support on time

BRAVON BEAUTY

Apr 23, 2024  on Shopify

I must say that this is the BEST customer reviews app! So far, we have been enjoying the ease of the application and the support team is incredible! There were some challenges migrating customer reviews from another app that we previously installed on our Shopify store. Our IT team figured it out, along with the Rivyo support team, and we were able to get all reviews migrated. We highly recommend this app to anyone who wants a clean looking app and who wants a devoted support team. Thank You!

Lizandez Pty Ltd

Apr 18, 2024  on Shopify

The best I.T. service I have ever had and I have been in this business for 11 years. The APP itself is so easy to use and set up and options a perfect. I am glad I found it, I have searched alot of apps and had some bad experiences, just made it in time before the shopify reviews app is stopped. I highly reccomend and its not over priced.

Logic Wave

Apr 18, 2024  on Shopify

Due to the termination of the app provided by shopify, we have tried about 7 alternative services. Of these, Rivyo Product Reviews met most of our needs. Importing during the transition was no problem, and the developer was very responsive to our detailed requests, making it a very pleasant experience. Very reliable app and developer, highly recommended.

Land Guard

Apr 11, 2024  on Shopify

bset customer service, The technical service was spot on, I was not smart to solve some import problems, but the intellignet customer service is awesome!!!!!! I must give them best review on shopify! Choose Rivyo and it will not let you down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Polska's Home®

Apr 11, 2024  on Shopify

The app is really good. It's simple to use and provide some features that are not available on Loox. I encountered a few problems while setting up the app however the support was really quick to answer and provided solutions to all my problems so I am really satisfied overall. Definitely recommend the app.

スペシャルティコーヒー専門自家焙煎店 カフェカホン

Apr 09, 2024  on Shopify

とにかく、サポートが迅速で素晴らしいです。 現行のレビューアプリから移行する必要があったので、こちらを選びました。 日本語には対応してなく、移行時に旧アプリからレビューを移す際にCSVファイルを上手く読み込まないというエラーが出ましたが、素晴らしいサポートでクリアすることができました。 無料でも十分レビューアプリとして機能しますし、追加機能やデザイン変更をしたければ有料に切り替えることもできます。 完全に設定するにはもう少しですが、問題なく運用できそうです。

Kiddos Treasure

Mar 26, 2024  on Shopify

The support team is amazing! I encountered an issue and reached out to them for assistance. Although there was a time zone difference that delayed their response by a couple of hours, once they were available, they responded within a few minutes, which was incredibly fast. I only use this app for reviews because I appreciate the effort they put into providing timely help. Thank you so much!!!

Yuanlu

Mar 14, 2024  on Shopify

客服非常有耐心 帮我的问题全部解决 还帮助我处理商店其他的装修问题 非常感谢

BluePet

Jan 11, 2024  on Shopify

Great app with fantastic support. We had a small issue after using it for a couple of months with no problems whatsoever and the live chat support fixed it within minutes!

The Mister Brewer

Dec 27, 2023  on Shopify

The team at Rivyo have been fantastic and were so supported. I wanted to adjust how the reviews looked and their support went beyond and fixed the issue I was having. Thank you for all the support. Check out my page and see what they did, its clean and looks amazing, www.themisterbrewer.ca

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