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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,528)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

AMARICON™

Nov 30, 2024  on Shopify

Absolutely fantastic experience with this app! Super easy to use and very intuitive. A special shoutout to Paul for the amazing support—kind, helpful, and quick to respond. Highly recommend this app to anyone.

Tailstore

Nov 29, 2024  on Shopify

Great app with reasonable pricing, a lot of customization and great customer support

Tealicious Skincare

Nov 29, 2024  on Shopify

Bryan was amazing! So kind, helpful and patient. He is very knowledgeable and really saved the day with the help he gave me…and I’m not very techy so his help was very much appreciated.

GOOD LIFE COFFEE

Nov 28, 2024  on Shopify

Would definitely recommend Rivo above all others, their support is exemplary and nothing short of first class.

Zola Nutrition

Nov 27, 2024  on Shopify

Support is great, app works well!

VALERO

Nov 27, 2024  on Shopify

Quick a easy support from Pete. Great app with a lot of potential.

Hectic Clothing Australia

Nov 25, 2024  on Shopify

Great support, Abbie went above and behind to assist. App is easy to use and look forward to seeing its full potential!

Tealicious Skincare

Nov 25, 2024  on Shopify

Arianne was amazing! So kind, helpful and patient. She is very knowledgeable and really saved the day with the help she gave me…and I’m not very techy so her help was very much appreciated.

Redneck Modifications LLC

Nov 25, 2024  on Shopify

Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!

Smalltown ConnEtchin

Nov 24, 2024  on Shopify

So far, so good. Pete was very helpful and respectful.

Valdeen Hair

Nov 24, 2024  on Shopify

Abbie was amazing! Very thoughtful, fast, and efficient! Highly recommend

Velvet Vogue

Nov 24, 2024  on Shopify

great app to build up a community with they're loyalty program and the customer support amazing as well. Abbie was very friendly and went out of her way to give me the support i needed and more thank youy

Boutique Step in Style

Nov 24, 2024  on Shopify

Pete was super helpful, answered super quickly. Thank you a lot!!!

Teddy's hondenshop

Nov 24, 2024  on Shopify

Nice customer service to get the app started

Alpha K-Nine™

Nov 24, 2024  on Shopify

Abbie was very helpful, and the support quick

Honey & Co

Nov 23, 2024  on Shopify

Excellent service from Arianne, very helpful and sorted everything i needed. Thank you.

AC RENDON

Nov 22, 2024  on Shopify

ARIANNE was so helpfull she really took the time to explain for me how it works i am not an expert on websites and sahe made it feel so easy and didnt made me feel like i had no idea what i was doing

Little Gents Closet

Nov 22, 2024  on Shopify

Super helpful and quick support! Thank you Pete for your assistance

My Store

Nov 21, 2024  on Shopify

Thank you, Dan, for your help!

Great Greeds

Nov 21, 2024  on Shopify

Amazing support with superior, accurate troubleshooting!

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