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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,528)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Natural Zest Skincare

Dec 09, 2024  on Shopify

I've just had one query about the app so far which is a new addition to my website. My question was answered very promptly by Bryan, with an easy to follow guide which was really helpful. Excellent service so far - thank you.

Legacy 4 Xavier

Dec 07, 2024  on Shopify

I have just installed the app, set-up was pretty easy. I opted to ask for the branding to be removed. Pete was the one that responded in the chat and he was very pleasant, sent me articles to get me started. I look forward to learning how to use this app successfully!

Ezel World

Dec 07, 2024  on Shopify

Jel was very helpful in helping me set up Rivo, I've had a look and rivo is probably the best loyalty app out there. Appreciate the quick responses in helping me set up when I ran in to issues

Luxxy Body

Dec 06, 2024  on Shopify

I've had nothing but stellar service since purchasing Rivo. The app is incredible but the customer service is Stellar! Pete handled my issue extremely fast, was polite and overall a pleasure to work with. He suggested things that will help my page as well. Thank you so much! I highly recommend this app!

Diva Style

Dec 06, 2024  on Shopify

one of the best customer service i ever had , very helpful specific and polite

kudenrugs

Dec 05, 2024  on Shopify

It looks like a useful program. I’m still in the setup phase, but they’ve been very helpful in terms of support. It seems exciting. Special thanks to Dan for his support.

SS69

Dec 05, 2024  on Shopify

Dan was very helpful in resolving my issue quickly. I appreciate the excellent assistance and highly recommend the app!

Bryant & Wayne

Dec 05, 2024  on Shopify

Pete was super helpful. Got everything up and running for me in just a matter of moments, and was quick to respond. I needed to provide my customers with a loyalty option.

SHOPPUROO™

Dec 04, 2024  on Shopify

Pete was very helpful and the Rivo Loyalty Apps are easy to set up. So far I am satisfied with the app.

Skunkworks LTD

Dec 04, 2024  on Shopify

Bryan's support was very much appreciated! Responsive and friendly, helped us out with a subtlety with our theme extension.

Tiny Bombom

Dec 04, 2024  on Shopify

My display on my customers account page was looking odd, and bryan helped me in minutes! Thank you for your supoort!

Chosen Lines Boutique

Dec 03, 2024  on Shopify

LIVEFEED.PH

Dec 03, 2024  on Shopify

Bryan, thanks for the quick response and action. Long live, Rivo!

RISK iT! BIKE CARE

Dec 03, 2024  on Shopify

Sehr guter und schneller Service

Nashoba Valley Winery, Distillery and Brewery

Dec 02, 2024  on Shopify

New to Shopify and got an education about apps and what they really included. Looked at 6 different Loyalty Point Apps and Rivo was clearly the best. Not even a close call. Very versatile, easy to set up and great support. I was sold on the app but had a few questions about how I could offer the program that I wanted to set up. Contacted customer support (great chat feature) and got Pete. Great communicator, great recommendations and great response. Triple Awesome. No alternative recommendations. GO RIVO.

Fortitude Coffee Co

Dec 01, 2024  on Shopify

Pete was a great help

CORNELIA NAILS

Dec 01, 2024  on Shopify

The app is super easy to use. Pete was supper efficient on what I need help with also went above and beyond give me some advice on how to improve my website !

VivienneHu Beauty

Dec 01, 2024  on Shopify

I've had a great experience with this app! The technical support team is outstanding—always helpful and providing useful information. Special thanks to Pete and Bryan for their exceptional assistance. Their support has made a big difference. Highly recommend!

Ebiko Dental

Dec 01, 2024  on Shopify

Amazing Support with Bryan. Fast and supportive!

Rebecca Lim Atelier

Dec 01, 2024  on Shopify

Rivo's interface for setting up the specific points and referral programs was clean and pleasant to work with. I had some queries, and Paul from Rivo got back to me quickly. He was an excellent help

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