Customer reviews: Rivo Loyalty Rewards Referrals

<h3>What Merchants Think</h3> <p>Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support with personal, friendly, and prompt service.</li> <li>Intuitive and easy-to-use interface suitable for even inexperienced users.</li> <li>Robust features that enhance store functionality, such as loyalty programs and customization options.</li> <li>Flexibility with no limits on customer participation or email distribution.</li> <li>Positive impact on customer engagement and satisfaction.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusion around plan options, with some users feeling misled by the sales funnel.</li> <li>Issues with leftover installed items post-uninstallation.</li> <li>Desire for improvements in tier rewards, wishing for more 'lifetime' options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.</p>

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Reviews (2,528)

Overall rating

4.9

5

549
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Rosey Isle

Jan 08, 2025 on Shopify

We got warmly welcome and the team was really helpful to support with any questions.

HAIRMONY

Jan 07, 2025 on Shopify

Awesome app with awesome support!

BandsCo

Jan 05, 2025 on Shopify

Jel was great. All the other customer service was great as well.

Amarkosh Jewels

Jan 05, 2025 on Shopify

Still early for me but so far so good !

Ranger Mints

Jan 04, 2025 on Shopify

Arianne was fantastic and provided amazing service! Everything was done so quickly and she was able to answer all questions. Highly recommend!

Lil Ducks Jewellery

Jan 04, 2025 on Shopify

The App was a welcome surprise, and to date looks like it will be a permanent and well used feature within our store. Abbie assisted me with a couple of things, which was super smooth, and even offered a couple of other tips for things we hadn't picked up. Overall App looks like it is certainly fit for function, and so far the experience and customer service experience has been exemplary.

Tales & Twine

Jan 02, 2025 on Shopify

Abbie was so lovely and helpful! They made my query so easily fixed.

Alohana Shop

Jan 02, 2025 on Shopify

Super happy with the App. Sometimes a little tricky but the customer service is on point! Abbie & Jel helped me very quick and were super friendly. More than glad that I decided to get this App especially for the excellent customer service ♥ Oh and another vote that the tier rewards should be more like "lifetime" I have for example at 500 points the silver tier with "free shipping" and I would be happy if it would be a lifetime thing for my customers. Not a "one time reward" Jel helped me and gave me the idea to put multiple rewards into this tier, but lifetime would be awesome! :)

Eat by Alex

Jan 02, 2025 on Shopify

Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly. The app itself is good and does everything we need it to. I recommend it.

Jeengar

Jan 01, 2025 on Shopify

The support is fabulous. Even with the free tier, they would treat you with all the help they can provide. I interacted with Abbie and she was very considerate and helped me a lot.

Cellar Mates

Jan 01, 2025 on Shopify

The app is easy to use and great technical support provided by Dan.

AMDMG

Dec 31, 2024 on Shopify

Heimatmarket

Dec 31, 2024 on Shopify

Feel Fabulous London

Dec 30, 2024 on Shopify

Excellent customer service. The app looks very user friendly to set up aswell.

Iceberg TCG

Dec 29, 2024 on Shopify

Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.

Sassy Spirit and Design

Dec 29, 2024 on Shopify

Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend

BARRIO HAT DROP

Dec 28, 2024 on Shopify

I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!

Reflux

Dec 28, 2024 on Shopify

Arianne is the best, extremely quick response times and will have you sorted in no time. Recommend the app for the customer service alone.

Anointed Creations

Dec 27, 2024 on Shopify

I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.

Empower

Dec 24, 2024 on Shopify

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!