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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,534)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

ESS Supplements

Feb 17, 2025  on Shopify

Very fast, super nice support that responds to questions very quickly!

Manelifestudio

Feb 15, 2025  on Shopify

We've been looking for a Rewards and loyalty Program app for quite some time now. Rivo is the clear winner. Arianne was fantastic to chat with and answered any questions I had. Most importantly, she was attentive and kind. It's a win-win for us, as it shows us that the Rivo Team is about building a connection and relationship with all their customers, which aligns perfectly with our brand values.

Bidet Buddy™

Feb 12, 2025  on Shopify

This app is legit. Super easy to navigate and a ton of customization. Still learning as we go but the support team, Abbie specifically, has been incredibly helpful, responsive and overall amazing. I highly recommend if you guys are looking for a solid loyalty referral program app for your business!

Milz & Madz

Feb 12, 2025  on Shopify

Bryan was incredibly prompt, professional and friendly. Helped me get everything sorted and gave me encouragement to continue following this little dream. Thanks Bryan!

Butter & Soap Co.

Feb 12, 2025  on Shopify

I'm joining the free program, staff is friendly and helpful via instant chat, great customer service.

Arbo Space

Feb 11, 2025  on Shopify

App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.

ULTRAIN

Feb 11, 2025  on Shopify

I had the pleasure of working with Arianne, and I must say, she exceeded all expectations! From the moment I reached out, Arianne was not only professional but incredibly friendly. Her attention to detail and willingness to go the extra mile truly stood out. It's clear that Arianne cares deeply about providing excellent service, and it made a world of difference in my experience.

Penedo Borges

Feb 10, 2025  on Shopify

Great experience!

Truffle Pig Ltd.

Feb 09, 2025  on Shopify

Does what it says, just a bit pricey imo. Pete with CS was very helpful and quick.

Sabours Scarves

Feb 05, 2025  on Shopify

This was the best customer service I've experienced! Abbie went above and beyond to help me. She went as far as to giving me resources and suggesting ideas for my site. I am very satisfied with the support I received and glad that I chose Rivo.

PLANTKOS®

Feb 05, 2025  on Shopify

Great and quick customer service with easy to follow solutions.

Bestdogfood144

Feb 05, 2025  on Shopify

Tree-Fit

Feb 04, 2025  on Shopify

Amazing and very helpful. I recently changed my Shopify theme and had some troubling updating my reviews and rewards landing page. Abbie was super helpful!

Redefined U

Feb 03, 2025  on Shopify

Abbie was very helpful, promptly replied and solved my issue very quickly

Aperio Athletics

Feb 03, 2025  on Shopify

Abbie went above and beyond helping me with getting all set up for my Shopify store. She not only solved my problem but gave me tips on how to improve my stores appearance and function.

Houten Onderwijsmateriaal

Feb 03, 2025  on Shopify

Steeds snelle en vriendelijke klantenservice! Altijd goede hulpè

Ixya US

Feb 01, 2025  on Shopify

Pete did a great job and fast very satisfactory

Life’s Better Ltd

Jan 30, 2025  on Shopify

I recently integrated the Rivo App on my Shopify store and couldn't be happier with the experience. The app itself is incredibly intuitive and offers a wide range of features that have significantly enhanced my store's functionality. From collecting customer reviews to establishing a loyalty programme, Rivo has proven to be an invaluable tool for boosting both sales and customer engagement. What truly stood out was the exceptional support I received from Jel during the setup process. Jel was incredibly knowledgeable and patient, guiding me through each step with clear instructions and helpful tips. Any questions I had were swiftly addressed, ensuring a smooth and hassle-free integration. The customisation options provided by the app allowed me to tailor it perfectly to match my brand's aesthetic, which was a major plus. Additionally, the automated features have saved me a great deal of time, allowing me to focus on other aspects of running my business. Overall, I highly recommend the Rivo App to any Shopify store owner looking to enhance their customer interaction and streamline operations. The combination of a powerful app and top-notch customer support from Jel makes it a fantastic choice!

Darn Good Yarn

Jan 29, 2025  on Shopify

I have been super impressed with Rivo. I have tried all of the regulars out there after being in business for 17 years. Rivo has had the easiest integration, easiest team to work with and no hidden fees or bogus ways to upcharge you. It's straightforward, stable and it just works- which has actually been super hard to find. The UI for the store owner is easy and their support is super responsive

The Toy Scavenger Ltd

Jan 29, 2025  on Shopify

Great App, Bryan was very helpful and sorted my issue very quickly

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