Customer reviews: Rivo Loyalty Rewards Referrals

<h3>What Merchants Think</h3> <p>Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support with personal, friendly, and prompt service.</li> <li>Intuitive and easy-to-use interface suitable for even inexperienced users.</li> <li>Robust features that enhance store functionality, such as loyalty programs and customization options.</li> <li>Flexibility with no limits on customer participation or email distribution.</li> <li>Positive impact on customer engagement and satisfaction.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusion around plan options, with some users feeling misled by the sales funnel.</li> <li>Issues with leftover installed items post-uninstallation.</li> <li>Desire for improvements in tier rewards, wishing for more 'lifetime' options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.</p>

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Reviews (2,528)

Overall rating

4.9

5

549
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Keenan Hand Dyed Yarn

Jan 25, 2025 on Shopify

Urban Pal

Jan 25, 2025 on Shopify

Amazing customer support, Arianne solved my issue in a few minutes with the friendliest attitude.

Abigail Collins

Jan 24, 2025 on Shopify

My Live Chat with Pete was SUPER helpful. Thank you Pete!

Custom Performance Engineering

Jan 23, 2025 on Shopify

I have not turned it on just yet, but I did a lot of research on Loyalty apps and this one has the features I need plus it has a good price tag and great reviews. I will know more when I get running on it when the site it ready.

Upper Canada Stretchers

Jan 23, 2025 on Shopify

Savanna Paws

Jan 23, 2025 on Shopify

Jel was lovely to talk too, very helpful and helped me completed what I asked

My Barista Coffee

Jan 20, 2025 on Shopify

I just want to say a big THANK YOU to Abbie, she is a star! She helped me very quickly, in a professional and friendly at the same time manner, and made me feel a valued customer! Once again THANK YOU Abbie!

Dalia's

Jan 20, 2025 on Shopify

Absolutely brilliant, fixed my problem in seconds! thank you

Solyluna Macrame

Jan 20, 2025 on Shopify

Brian helped me resolve my problem under 5minutes and even helped me on a future question I didn't ask yet. Thank you so much !

TEN GRAND®

Jan 19, 2025 on Shopify

Jel has been amazing!! The quickest customer service eveeeeer <3 Thank you so much guys!!!

Enchanted Wik Candle Co & Bar

Jan 18, 2025 on Shopify

Jel was incredibly helpful and right away made me feel that she wanted to help me and my business. Not only did she help me with what I was inquiring about but she also went above and beyond and offered a suggestion that would help my business. Thank you, Jel and Rivo Team!

Divine Synergy Solutions

Jan 16, 2025 on Shopify

JOLLY

Jan 13, 2025 on Shopify

Arianne with the live chat support was so helpful!! I had a customer wondering how to redeem points and she made a step by step tutorial video for the customer to follow on our actual website Thanks so much for the quick responses and help

Stance Society Garage

Jan 13, 2025 on Shopify

She was amazing!!

Gothdollbymika

Jan 13, 2025 on Shopify

RshPets

Jan 12, 2025 on Shopify

I have been using this app for about a year now - everything is great! I recently updated the Shopify theme and needed support to solve a small problem with the page display. Paul from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!

Invigo Health Sweden

Jan 11, 2025 on Shopify

Amazing supportive customer service! Nice app overall.

NUANCE home + lifestyle

Jan 10, 2025 on Shopify

Friendly and quick with response.

Made by Cat & Leo

Jan 10, 2025 on Shopify

Easy to navigate and Dan was really helpful!

Räuberfuchs

Jan 10, 2025 on Shopify

We're using Rivo Loyalty for quite some time now and the experience has been amazing so far. It was easy to set it up and if any questions or issues occured, Jel and Dan were able to fix it within minutes. Our customers are very happy with this module and its benefits and so are we!