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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,534)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Million Dollar Tan

Mar 17, 2025  on Shopify

Above and beyond support, thanks Arianne.

Slipper Lounge

Mar 17, 2025  on Shopify

its a really cool app has a great system for loyalty points They have the best customer service Arianne really helped me set everything up and had the patience to explain everything to me so i can continue on my own

DEWY MONDAY

Mar 15, 2025  on Shopify

Still a new user and playing around with all the features but one thing's for sure, customer service is amazing. They're always available, so helpful and kind. Thank you Arianna!

Revivalbeauty

Mar 15, 2025  on Shopify

Jel from support was amazing

Midwest Glow

Mar 14, 2025  on Shopify

Excellent customer service, very friendly and informative.

EntreLazadas

Mar 14, 2025  on Shopify

Pude poner la app en Español (traducida a mano por mi). Pedí ayuda y me atendieron inmediatamente, y me ayudaron a resolver mis dudas. Muchas gracias!

Solutions4Health_AU

Mar 13, 2025  on Shopify

I have yet to fully test this app out, however I needed a quick question answered and I was introduced to Abbie - who is simply amazing! I had my question answered and so much more! I look forward to using this app and hope it is as amazing as their customer support!

Caswell Boot Company

Mar 13, 2025  on Shopify

Arianne helped save me hours. Not sure I would stay w Rivo if it wasn't for the support.

Fiora Bloom

Mar 13, 2025  on Shopify

I’m absolutely thrilled with Rivo and their exceptional support! A huge thank you to Abbie, who quickly and competently resolved every issue I had. The service is friendly, efficient, and hassle-free — I’m extremely satisfied and highly recommend Rivo to everyone.

LOOPGEAR

Mar 13, 2025  on Shopify

Jiggy Teas

Mar 13, 2025  on Shopify

Paul was nice

Struck Apparel

Mar 10, 2025  on Shopify

We have been using Rivo for just about a year now across both of our websites. We have been so happy with the Loyalty program, it's setup, and it's response from our customers! We had a small issue with our page displaying that made us reach out to the customer service chat, and Arianne was incredible!!! She narrowed down the problem (it was a code issue that seems to have been edited somehow over the last year ... ). She was such a pleasure to deal with, fixed it right away, and was beyond helpful. Based on this customer service alone I would recommend Rivo to anyone looking for an in-depth Loyalty and Referral program!

Jiana Deon

Mar 10, 2025  on Shopify

Perfect!!!!!

Fairwell Skincare

Mar 07, 2025  on Shopify

Amazing customer service! Jel was so quick to respond and went above and beyond. The free plan offered is also much better than other services out there.

Native Dreams

Mar 07, 2025  on Shopify

Excellent customer service! Thanks to Bryan for going above and beyond, super helpful and friendly. Highly recommend!

fbrq.com

Mar 06, 2025  on Shopify

Outstanding Support from Bryan! Bryan from Rivo has been absolutely amazing! He was incredibly helpful, patient, and resourceful, guiding us through every step with clear explanations and genuine care. No matter the question, he took the time to ensure we fully understood the solution. His expertise and dedication made the entire experience smooth and stress-free. We truly appreciate his support—a top-tier customer service experience!

SIXS

Mar 06, 2025  on Shopify

Perfect for our e-commerce! (Thanx Bryan for the support)

kiff

Mar 04, 2025  on Shopify

I haven't launched my store yet, but I've been playing around with the app and so far so good. It has everything I need and it's so easy to navigate, more so with the help of Jel. Not only did she answer my questions, she even gave me some freebies (yay!).

Inkyo

Mar 02, 2025  on Shopify

Jel responded quickly and went far and beyond in helping us with support. Highly recommend.

JANE SCRIVNER SKINCARE

Feb 28, 2025  on Shopify

I would definitely recommend. Addressed my issue comprehensively.

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