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Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Shopify

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,396)

Overall rating
4.8

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

TYPEYOURSKIN

Jun 30, 2025  on Shopify

Arianne was amazing, she worked with me fr a while and she end up building the landing page for me!

Laudaris™

Jun 30, 2025  on Shopify

We don't yet have enough experience of the application to give our full opinion, but the support team is incredible – special thanks to Arianne for her kindness, professionalism, and amazing help.

seewinlife

Jun 29, 2025  on Shopify

1

Inspiring Sobriety

Jun 26, 2025  on Shopify

I love this app my customers love it, and the customer service with Arianna was amazing! Thank you, Rivo!

Thérapie verte

Jun 26, 2025  on Shopify

Un grand merci à toute l’équipe Rivo ! Plusieurs membres sont intervenus rapidement pour résoudre un bug sur ma boutique, et tout a été réglé avec une efficacité impressionnante. Service client au top, réactif et vraiment pro. C’est rare de voir un support aussi impliqué — bravo à vous

Volcom Indonesia Online Store

Jun 24, 2025  on Shopify

This is a really great loyalty app to start with. It has enough features, good pricing and a very reliable customer support.

Steingal

Jun 22, 2025  on Shopify

Highly customizable, fast, and backed by great customer support.

Thérapie verte

Jun 20, 2025  on Shopify

Bryan was incredibly efficient and quick to help. She understood the issue right away and provided clear, actionable solutions without wasting time. I really appreciated her professionalism and responsiveness — thank you Bryan!

DUBAI PERFUME SHOP

Jun 16, 2025  on Shopify

RallyBear

Jun 13, 2025  on Shopify

AVLGEAR

Jun 10, 2025  on Shopify

Paul was very patient answering all my questions. Great Support!!

Gyeon Quartz USA

Jun 10, 2025  on Shopify

The support team is awesome and very willing to help and assist!

Smith & Kennedy Scents

Jun 09, 2025  on Shopify

I had a small issue and could not figure it out, once I had a chat with Arianne she was so lovely and sorted this out in minutes for me thank you so much Arianne 10/10 customer service

Salted Threads Co.

Jun 09, 2025  on Shopify

I had an issue whilst using the setup wizard and reached out to Arianne, my problem was solved very quickly and additional support and recommendations were offered that was unrelated to Rivo. Fantastic service felt like Arianne actually wants to see my business succeed.

Timeless Fantasia Jade

Jun 07, 2025  on Shopify

helped me solve the problem very fast

kierst - home + lifestyle

May 30, 2025  on Shopify

Tech support was great and very friendly.

Xpress Designs

May 29, 2025  on Shopify

Professional and warm support from Arianne!!! While she addresses questions clearly and very quickly, she also ensures any other concerns or issues are raised so to be support!

Thérapie verte

May 28, 2025  on Shopify

The app is super useful and really intuitive — it makes setting up a loyalty program so easy. The support is also top-notch. Big thanks to Bryan for the great help and friendly assistance!

The Pad Company

May 24, 2025  on Shopify

I had the pleasure of being assisted by Jel and Arianne from the RIVO app support team when I had some basic queries. After spending about 20 minutes trying to find what I needed on my own, I realised it was much easier and more effective to reach out and chat with them. They were really helpful and patient, even with my silliest questions. Thanks to their support, I felt confident using the app. Highly recommend their app and assistance!

Johnny Hand Shop

May 22, 2025  on Shopify

Great and fast Support from Bryan ! Thanks man. 2 Times already solved my Problem with DNS and CSS :) !

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