I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.

Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!

Great experience with Pete, who helped set up the initial settings. He was also very helpful with other features on the app, as well as some of our other website features as well.

I have had a great experience with the Rivo Loyalty & Referrals app. The features are robust, and above all of the great features their customer service through chat is second to none. I had the pleasure of working with Jel through chat and I have never before had such responsive, patient and knowledgeable help than with Jel. She is great at her job. A HUGE THUMBS UP! Customer service is very hard to find these days, and Rivo Loyalty & Referrals gets it right! Keep up the great work!

great servcie

Excellent app and great customer service! 10 out of 10!

Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!

Friendly and fast

Effective, timely, supportive and informational

It was great experience with the app and your support team (Pete)

User freindly application everything works as it should i strongly recommend it. And the support is so helpfull and they know what they are doing. And many thanks to Arianne for all help and the good support.

There is only a reason why they have 4.9 stars. THEY'RE AMAZING!!! Special thanks to Arianne for predicting our requests and supporting us.

The loyalty program sounds great, was super easy to set up too! :)

We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

great quick customer support in chat feature.

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

I'm very new to this app, but so far it seems great and the customer service team is fabulous.

Fantastic customer service!!!

Abby with the help desk was great for setup, got rid of customer limits and the branding logo. She also took the time to look at our store and gave us info to make a correction we missed.