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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,529)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Wispurly

Apr 17, 2024  on Shopify

The person helping me gave me amazing customer service and helped me out more then she had too. Also, the app is very useful.

rfsalesman.com

Apr 16, 2024  on Shopify

The rivo team has been super helpful along this journey especially jel . you can't go wrong with rivo and whatever questions you have you are in good hands

Hanmade's Bakehouse

Apr 15, 2024  on Shopify

Really great customer service !

Edy's Treasures

Apr 14, 2024  on Shopify

I WAS HELPED RIGHT AWAY FAST AND VERY FRIENDLY THANK YOU SO MUCH

Chez laurence

Apr 12, 2024  on Shopify

Pete was amazing , quick and very helpful

s/ash & para//el

Apr 11, 2024  on Shopify

Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.

Salvajes

Apr 10, 2024  on Shopify

Customer service is great. I do not have plenty of experience with the loyalty program yet but up to this point everything seems good and intuitive.

Sword Slice

Apr 09, 2024  on Shopify

Amazing customer service! Super helpful

Stay Dreamy Shop

Apr 09, 2024  on Shopify

Easy to use and set up, helpful support and it looks great on my website! I would recommend it!

Sapiens Futé

Apr 08, 2024  on Shopify

Simple to use, yet flexible and very responsive customer service.

Giftbuddy

Apr 06, 2024  on Shopify

Quick and efficient. He provides extraordinary service. Thank you for your help

Session Spirit

Apr 05, 2024  on Shopify

Excellent customer service

Quick Thrifts

Apr 04, 2024  on Shopify

Excellent Customer Service

Harold & Hazel

Apr 04, 2024  on Shopify

Hemp Zone

Apr 04, 2024  on Shopify

5/5! thank you

Glomia

Apr 03, 2024  on Shopify

App ist top und Service ist wirklich toll und sehr nett, wenn Probleme auftaucht, werden Sofort gelöst

Swoopstop

Apr 03, 2024  on Shopify

App ist top und Service ist wirklich toll und sehr nett, wenn Probleme auftaucht, werden Sofort gelöst

FIOR

Apr 03, 2024  on Shopify

HSN ONE SHOP

Apr 02, 2024  on Shopify

This is fantastic! It's user-friendly, rewarding, and their customer support is top-notch. Highly recommend it for anyone looking to earn rewards effortlessly.

Box Total Style

Apr 02, 2024  on Shopify

Great help, excellent, and fast.

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