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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,530)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Summer Vine

Jun 06, 2024  on Shopify

I have had a great experience with the Rivo Loyalty & Referrals app. The features are robust, and above all of the great features their customer service through chat is second to none. I had the pleasure of working with Jel through chat and I have never before had such responsive, patient and knowledgeable help than with Jel. She is great at her job. A HUGE THUMBS UP! Customer service is very hard to find these days, and Rivo Loyalty & Referrals gets it right! Keep up the great work!

AA Home fragrance

Jun 03, 2024  on Shopify

great servcie

Angler Tungsten Co

Jun 02, 2024  on Shopify

Excellent app and great customer service! 10 out of 10!

FarmWise

May 29, 2024  on Shopify

Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!

InkSync

May 28, 2024  on Shopify

Friendly and fast

beats.cali

May 28, 2024  on Shopify

Effective, timely, supportive and informational

Bombay Seeds

May 28, 2024  on Shopify

It was great experience with the app and your support team (Pete)

Honbär

May 27, 2024  on Shopify

User freindly application everything works as it should i strongly recommend it. And the support is so helpfull and they know what they are doing. And many thanks to Arianne for all help and the good support.

Globera

May 27, 2024  on Shopify

There is only a reason why they have 4.9 stars. THEY'RE AMAZING!!! Special thanks to Arianne for predicting our requests and supporting us.

Luka & Me

May 27, 2024  on Shopify

The loyalty program sounds great, was super easy to set up too! :)

liquidblackjack

May 23, 2024  on Shopify

We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!

HEYLENS

Apr 27, 2024  on Shopify

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

Wild Thingz Botanicals

Apr 27, 2024  on Shopify

great quick customer support in chat feature.

ARC APPAREL SUPPLY

Apr 26, 2024  on Shopify

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

Slumberly

Apr 25, 2024  on Shopify

I'm very new to this app, but so far it seems great and the customer service team is fabulous.

Posana Skincare

Apr 24, 2024  on Shopify

Fantastic customer service!!!

Proptaku Cosplay Studio

Apr 23, 2024  on Shopify

Abby with the help desk was great for setup, got rid of customer limits and the branding logo. She also took the time to look at our store and gave us info to make a correction we missed.

Bean & Brew Co.

Apr 22, 2024  on Shopify

Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie

Honest Bites

Apr 20, 2024  on Shopify

Assatu

Apr 18, 2024  on Shopify

Love it the customizable option available for free beats other loyalty apps

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