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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,530)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Matutina-Chic

Jun 26, 2024  on Shopify

I just discovered this app and I hope it will be fantastic, the team was really great and helped me with great understanding. I love it and recommend!

Impala Online

Jun 26, 2024  on Shopify

unwontedapparel

Jun 25, 2024  on Shopify

Incredible app! Super easy to use and super quick to set up. Also I needed help from support and they were brilliant to respond. Very happy with the service.

based collective

Jun 25, 2024  on Shopify

great customer support

APEX | Clothing Company

Jun 25, 2024  on Shopify

Great service for my store. Helpful customer service. Great app overall.

SusanSilk

Jun 24, 2024  on Shopify

Just tried out the app. They have a very helpful team. Special thanks to Abbie, who helped us in getting the new app going and useful tips for improving our website. After some research and trying different apps, this app is the best choice for a startup. It offers the best value for the package and has a great support team.

Outer Space Distribution

Jun 24, 2024  on Shopify

Confiance Co

Jun 24, 2024  on Shopify

I must say It is awesome App, and their Customer Care Service is good Specially thanks to Mr. Paul for his kind response.

Nova Jewelry

Jun 21, 2024  on Shopify

Jel was very informative and willing to help.

BabylonCutters

Jun 19, 2024  on Shopify

I recently started using the Rivo app and have been thoroughly impressed with its functionality and user-friendly interface. What made my experience even better was the exceptional customer service provided by Abbie. She was incredibly helpful and patient, answering all my questions promptly and thoroughly. Her support made navigating the app and utilizing its features much easier. I highly recommend the Rivo app, and a special shout-out to Abbie for her outstanding assistance!

Fierce Fashion

Jun 19, 2024  on Shopify

This app is very easy to use and the customer service I have experienced is top notch!

Anadea

Jun 18, 2024  on Shopify

best app they do help you with your problems

Hanboost

Jun 16, 2024  on Shopify

very great app, I use to choose simile as my loyalty app, but the price too expensive for me, with Rivo, the price is much much better, and the greatest part is customer support, that really impressive me

Knightsmen Grooming

Jun 16, 2024  on Shopify

Friendly employee and solved my problem. Thanks a lot!

Wreaths of Bloom

Jun 15, 2024  on Shopify

The app is great but the customer service is UNBELIEVABLE. They will walk you through any issues you have, step by step and stay with you until its fixed.

NIKOMA

Jun 15, 2024  on Shopify

Thank you for your help Arianne! Great App!

The Bold Sleeve

Jun 11, 2024  on Shopify

I just started using this app. So far so good. Pete has really helped me along the way. A few little hiccups with setting things up, and tricky to grasp everything, but the support has been great so far. I do wish they had a few more training courses available to help newbies or an option for a flat rate to get a bit more support and direction. However, the software and features are pretty great for the price. I think this will be a true asset to my store.

LightForce Laser Engraving, LLC

Jun 11, 2024  on Shopify

I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.

ClearFur

Jun 11, 2024  on Shopify

Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!

Baked: Artisan Cakes & Desserts

Jun 06, 2024  on Shopify

Great experience with Pete, who helped set up the initial settings. He was also very helpful with other features on the app, as well as some of our other website features as well.

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