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Reviews (2,545)
What Merchants Think
Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.
Key Strengths
- Outstanding customer support with personal, friendly, and prompt service.
- Intuitive and easy-to-use interface suitable for even inexperienced users.
- Robust features that enhance store functionality, such as loyalty programs and customization options.
- Flexibility with no limits on customer participation or email distribution.
- Positive impact on customer engagement and satisfaction.
Common Concerns
- Confusion around plan options, with some users feeling misled by the sales funnel.
- Issues with leftover installed items post-uninstallation.
- Desire for improvements in tier rewards, wishing for more 'lifetime' options.
Final Thoughts
Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.