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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Shopify

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,396)

Overall rating
4.8

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Hermex.ch

Sep 04, 2024  on Shopify

The app is very well thought out and everything makes sense and is very well structured. It is a good support for us in building up our customer base. Big thanks also to Paul from the support team who helped us very quickly and in a friendly manner.

My Store

Sep 03, 2024  on Shopify

Excellent. Pete provides a great service to me and he even help to unlock some feature in the paid-plan for me to test out. Great great service. So far, I am still testing but I think RIVO is a good app to try, easy interface and nice customer service. Most importantly, the price is reasonable.

Sticker Lodge

Sep 03, 2024  on Shopify

I'm just starting my store and trying to plan for future success. I had some general onboarding questions and Abbie was great. Thanks for the great customer service!

Zappie

Sep 03, 2024  on Shopify

SARIEL SCENT

Sep 01, 2024  on Shopify

Abbie was very nice, she helped me removed the rivo watermark. very kind also gave me encouraging words and uplift on how to open my first Shopify store.. thank you Abbie! 10/10 recommend -diamond from SarielScent.

Lev Comida

Sep 01, 2024  on Shopify

The app is top-notch, and it makes everything so much easier. On top of that, the support team is absolutely incredible, they're responsive, knowledgeable, and always willing to help. Highly recommend

Home Of Honey

Aug 29, 2024  on Shopify

I recommend this app, just for the customer service (no, not only just for that reason) You know the customer service is good when there is a gif option in the chat... BRYAN - give that man a raise..... then raise it again..... he helped me with the technology, made me laugh and made my day all in one chat. I honestly cannot begin to describe how lucky you are to have people like this working for you. Bryan, thank you for the laughs. I might just get stuck on something else just to pop back on.... Miss you already bestie - but it's not all about you Bryan... the app is easy to use and really great for customer retention! 10/10 - 5 stars - 100% recommend.

Barkingham Singapore

Aug 29, 2024  on Shopify

Fast and easy set up. Great support from Jel on the support team in sharing help guides and unlocking useful features for my account. Looking forward to exploring this app more over the next few weeks and driving loyalty/referrals. Thank you!

The Camel Soap Factory

Aug 29, 2024  on Shopify

Great app and easy to navigate. Even with the free features, it's more than capable to start our loyalty program. The team has been very helpful, professional and quick to assist (Jel has been super helpful and quick to help) with any enquiries and support. Would highly recommend giving this app a go.

Wecord London

Aug 28, 2024  on Shopify

The best loyalty app so far, and support team is responsive and professional.

Kinwell Furniture

Aug 28, 2024  on Shopify

Super great app and customer service!! Easy to use and design is so clean looks fancy!

Tony's Aussie Prints

Aug 27, 2024  on Shopify

Pete, brilliant stuff mate. Another occasion I just sat back and have it all done.

zeeluxe

Aug 27, 2024  on Shopify

Absolutely love the app, they give you so much support and tips on how to improve your page. Thanks Arianne. Definitely recommend!

FM2050

Aug 26, 2024  on Shopify

Customer Service with Abbie was very nice.

Cosmetici professionali per tutti

Aug 26, 2024  on Shopify

The app has many features and is perfect for your online store. We sell cosmetics and are very happy with it. Customer support is exceptional

Nos amis à pattes

Aug 26, 2024  on Shopify

Parfait !

Soulmoss

Aug 26, 2024  on Shopify

Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!

Clackt Accessories

Aug 26, 2024  on Shopify

Very helpful staff. Abbie was quick to assist me.

Scissortail Disc Golf

Aug 26, 2024  on Shopify

I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.

Merch 22

Aug 25, 2024  on Shopify

Great Customer Service. Anxious to test out the rewards program.

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