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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,530)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

JSL

Jul 18, 2024  on Shopify

Top notch customer service! They helped me out finding customizations and answered all my questions with photos, videos, and explained well. I highly recommend reaching out if you have any questions. They are SUPER helpful!

Art with Kiba

Jul 18, 2024  on Shopify

Just started using Rivo, everything is okay. Customer service is superb. Thanks Jel !!!

Crazy-heifer Boutique

Jul 18, 2024  on Shopify

Bryan was amazing helping me with my store! I highly recommend using this APP !

Queenlly

Jul 17, 2024  on Shopify

much love for support they even provided some tips that are going to revump my store significantly

LMONET444

Jul 17, 2024  on Shopify

My experience so far has went well. Bryan was helpful in setting up initial items for me, and I look forward to generating more revenue with a rewards system in place.

The Rustic Board

Jul 16, 2024  on Shopify

Great service, and prompt replies from their chat and customer support.

YIPPIES

Jul 16, 2024  on Shopify

Jel has been responsive and great help.

Kyojin

Jul 16, 2024  on Shopify

LUSI APPAREL

Jul 15, 2024  on Shopify

THEY REALLY HELP US ON EVERY STEP NOT EVEN RIVO , THEY ALSO HELP ON SHOPIFY.

Beauty Supply 123 Wholesale

Jul 15, 2024  on Shopify

Sonic Online Shop OM

Jul 15, 2024  on Shopify

Great and bryan was so friendly and helpful

Swanky Bella Boutique

Jul 14, 2024  on Shopify

This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful.

Cebu boots

Jul 14, 2024  on Shopify

Arianne was quick to help and understood what I need help with. Quick to resolve my problem!

Pizzazz

Jul 14, 2024  on Shopify

I love the app, and the service was great!

CRUDE Personal Care

Jul 11, 2024  on Shopify

PARVOGUE

Jul 10, 2024  on Shopify

So far I am very excited of the app, I will return with an more detailed review.

Truly Woollylicious

Jul 09, 2024  on Shopify

So far, so good. The app seems to do everything I need it to. Jel was a great help when I request an increase in customer limits.

HEALR

Jul 09, 2024  on Shopify

Great app. Paul and the customer service team are great.

Celebritips

Jul 09, 2024  on Shopify

The customer service is really helpful and patient!

GetLitVibz

Jul 08, 2024  on Shopify

Thanks for helping me, Pete. The Rivo App is amazing, I like the way it appears on my site. My customers will find the rewards useful. thanks

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