Reviews: Rivo Loyalty Rewards Referrals

Customer reviews: Rivo Loyalty Rewards Referrals

Reviews (2,530)

Overall rating

4.9

5

551
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

LAVA

Jul 30, 2024 on Shopify

Eager Eagle

Jul 29, 2024 on Shopify

Rivo is incredibly easy to use and the support team is amazing. Don't see why you'd use anything else.

Tharros Brand

Jul 29, 2024 on Shopify

Can we take a minute to appreciate Jel and the customer service team? THEY ARE INCREDIBLE. I've never seen such dedicated, quick, polite and extra customer service in my entire life. I went in to just ask a question and they legit gave me free stuff on my plan. Where would you get that? I can't actually express my gratitude. I won't even talk about the app much. It is beyond useful if you want to stand out and build a community and their UI makes it so much easy to set up everything. Totally recommended from me.

Swissquad

Jul 28, 2024 on Shopify

The app is amazing. You can get overwhelmed with all the different features, but the support team is ready to help you very quickly so you don't have to wait at all!

Matt’s Dugout Sports Cards

Jul 28, 2024 on Shopify

Great. Always so helpful when I have a question

LIBERTYZENO

Jul 28, 2024 on Shopify

Nice app

Switching Nails

Jul 27, 2024 on Shopify

Super service client ! Abbie a su m'aiguiller et même me donner des conseils sur mon site internet. J'ai beaucoup apprécié ! Merci !

Shaken Not Stirred Cocktail Club

Jul 27, 2024 on Shopify

Support is great!

Koiratarvike Haukkula

Jul 26, 2024 on Shopify

Great app! The support is excellent! Tried different loyalty apps before, but this is definitely by far the most flexible one and most likely suitable for many different kinds of loyalty programs.

MICHELLE HARTMAN

Jul 25, 2024 on Shopify

Customer service is the best. If you have any request they make sure you are taken care of.

Vetmacy

Jul 25, 2024 on Shopify

Nokta Optik

Jul 24, 2024 on Shopify

The app works perfectly and the support team is excellent, especially Arianne, thank you very much

Ophelia Candle Company LLC

Jul 24, 2024 on Shopify

The customer service is super nice (Arianne) was who I had she was amazing with helping me figure out all my questions and gave me step by step so I knew how even if she did it for me. They are quick to respond and very informative on there site. Look forward to working with them again!

Perfect Blend Body Care

Jul 24, 2024 on Shopify

The support is amazing. Very helpful. Can't wait to launch and test everything completely out!

Beauty Collective Skincare Australia

Jul 22, 2024 on Shopify

Pete was great. He helped swiftly with what was needed. Hopeful that we maximize using Riva Loyalty.

Hasibify

Jul 21, 2024 on Shopify

Rivo is very helpful for new Shopify Stores to grow quick! Don't Hesitate and Download it! Their Customer service is also Excellent!

JPHA

Jul 21, 2024 on Shopify

great support from Paul for newbies like me.

The Smellies

Jul 20, 2024 on Shopify

Best service in a while Arianne needs a pay rise so kind and friendly and got everything sorted on my account thank you

Mount Longboards

Jul 19, 2024 on Shopify

After weighing up lots of programs we tried Rivo and were not disappointed. The flexible pricing structure is great and for the price included all the features we were looking for regardless of plan. Support team is fantastic and shout out to Abbie and Pete who helped us set up our landing pages and customise it to what we wanted for free! We were up and running in less than 24 hours. Highly recommend!

XEXYMIX

Jul 18, 2024 on Shopify

great customer service ! helps out heaps with questions and fast service all round.