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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Shopify

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,396)

Overall rating
4.8

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

The Artisan Butcher

Oct 02, 2024  on Shopify

Dan in the support team was great today solving a code and design issue - very responsive, efficient and knowledgeable. All sorted, thank to him!

crochetpark

Sep 30, 2024  on Shopify

Rivo have help get 7 orders within 7 days after installed. And pete are very kind and helpful. i think RIvo should be best and have most reasonable price.

SKYFIRE

Sep 30, 2024  on Shopify

Excellent app, great support team, Thank you Bryan, you've done a great job. Thank you.

Caloli

Sep 30, 2024  on Shopify

Excellent customer service with Bryan. Thanks a lot for clarifying my questions.

Fly Fishing Universe

Sep 29, 2024  on Shopify

THE MIX

Sep 29, 2024  on Shopify

Paul was of great help. Great response and feedback

FUSFIT

Sep 28, 2024  on Shopify

Excelente atención por parte del equipo de ayuda, la aplicacion es la más completa que he visto hasta ahora.

Lush and Co. Jewelry

Sep 28, 2024  on Shopify

I’ve been using the Rivo Loyalty and Rewards app, and it has been such a seamless experience! Special thanks to Paul and Pete for their outstanding support—they’ve been incredibly helpful and prompt in addressing all my queries over the past few days. I truly appreciate their dedication and assistance. The app itself is easy to use, and I’m confident it will continue to be a key part of my business. I’m definitely staying a loyal client!

Granolaful

Sep 26, 2024  on Shopify

Arianne was great, and helped me with a variety of topics. Thanks to her, I'm comfortable and confident with my loyalty program set-up.

Nutrascia

Sep 26, 2024  on Shopify

i like the app features and the helpfull team, great work keep on

cbsportwear

Sep 26, 2024  on Shopify

good app and the support is good, give me nice tips for my store

Cosmic Polish

Sep 26, 2024  on Shopify

Great app, has awesome features for the pricing! Thanks especially to Pete for all the help in setting up!

LaviLash Wholesale

Sep 25, 2024  on Shopify

Thank you Pete for welcoming me to the app and helping get me started immediately. The promptness is outstanding and communication was very clear! Thank you!

SensorySoft

Sep 25, 2024  on Shopify

Thank you Pete, You are awesome buddy. As a older guy learning new concepts and apps can be difficult but the more work I put in the better the end result. Pete just helped out so much this morning and didn't once make me feel like I didn't belong. Mickey b

The Rani Glow

Sep 25, 2024  on Shopify

This is a great app with some minor quirks. However, there was always a workaround to do what I wanted. The support team is amazing. Annie, Abbie, Pete did a wonderful job and are quick to respond to any questions or concerns,

Chic & Co Home

Sep 25, 2024  on Shopify

I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne. Every time I need help or support they are there, they answer quickly and actually help. They go out of their way to help, it is refreshing to work with a company who do not take me for granted. Thank you for being there when i need you and, Arianne is a superstar. Shane www.chicandco.co.uk

VALOSHINE ELECTRONICS

Sep 25, 2024  on Shopify

good product quality

Emma's Sweets

Sep 24, 2024  on Shopify

Arianne was quick and efficient with my inquiry

Haus Living Concepts

Sep 24, 2024  on Shopify

Thanks to Paul make our works more easy and smoothly. This app such a good additional for your website and makes your website step ahead!

Home Of Honey

Sep 23, 2024  on Shopify

Great customer service!! Really good app!!

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