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Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,534)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Marine Concept Supply

May 07, 2025  on Shopify

Arianne was a great help. I am new to Shopify and she did a great job guiding me to a solution. I appreciate how she gave me advice on the site.

Body 2 Body

May 07, 2025  on Shopify

Love you Abbie! You’re so amazing! Love the customer service and quick respond times. Plus, Abbie was very helpful and knowledgeable. Thanks for everything!

Valomonsteri

May 06, 2025  on Shopify

So amazing app. Full of good features and suits really well for us. Also every time I face some kind of issue or user error, I got so good and fast support from Jel! Big thanks for helping me out with my small problems. :)

deunow

May 05, 2025  on Shopify

Really appreciate Arianne's help!

Little Dots Kids

May 03, 2025  on Shopify

Ariane from the support team was extremely helpful with my set up. Responses were extremely quick and they had some great recommendations to improve user experience

Kaprice Tropical Candle Co.

May 02, 2025  on Shopify

I had the pleasure of working with Abbie, and she was incredibly helpful in guiding me through the Rivo App. Her explanation was clear, and she took the time to ensure I understood all the features, from the basic setup to more advanced options. What impressed me the most was her patience and willingness to answer all my questions, no matter how small. Thanks to Abbie, I pray I will be confident in using the app moving forward. She made what could have been a complicated process feel easy and manageable. Highly recommend her if you need assistance with Rivo!

Pakaloha Bikinis

May 02, 2025  on Shopify

This app runs smoothly and any time we need support team is super responsive. Arianne was quick to help us solve a recent issue within minutes and we are back to running 100%. Thank you!

Jafrie by R

Apr 28, 2025  on Shopify

Abbie was so helpful! Great experience

Solstik

Apr 28, 2025  on Shopify

I'm still in onboarding but the app seems easy enough to use. Pete in customer service responded quickly. So far so good.

FyrFytr Coffee Co

Apr 26, 2025  on Shopify

Rivo is exactly what we were looking for with creating a loyalty program for our business. The app is extremely user friendly, fully customizable, and their support is top notch, especially Bryan. He's been amazing with answering all of my questions and he even set up our landing page himself to save me time. Highly recommend Rivo!

Roots-Shop

Apr 26, 2025  on Shopify

Application superbe et service client impeccable : réponse rapide, serviable et toujours la pour aider. Merci à Bryan!

Propus Packaging

Apr 25, 2025  on Shopify

A great app for loyalty and rewards, does everything I need. Very easy to set up and the service from Bryan was lightning fast, very responsive. Helped with some styling on our page and nothing was too much trouble. I would highly recommend this app for anyone look for a great loyalty app!

✿ GOOD DAY BÉBÉ

Apr 24, 2025  on Shopify

Getting started an on e-commerce site can be incredibly overwhelming and quite humbling.. Added Rivo to our store a few days ago and already received positive feedback from customers. I did need help adding the rewards page to my navigation menu, and Bryan from the support team was incredibly helpful, polite, professional, and quick! Can't wait to start the loyalty program and i feel confident I can reach out to their support team anytime. Thanks again!

Mascullino

Apr 22, 2025  on Shopify

Great app with translations and lots of customisations + customer support is always here and always helpful

Ongles Lab

Apr 21, 2025  on Shopify

Incredible support !

PokéNOLA Collectibles

Apr 19, 2025  on Shopify

Works great for our store, and customer service is always fast to repsond!

Abusia Store

Apr 17, 2025  on Shopify

I contacted Paul for tech support on a number of features in the onboarding process. He was invaluable. I was able to get to a place where I should be able to finish up. In the event that I can't, I rest easy in knowing I can contact support and get high level support from reps like Paul. Thanks again!

Magicshine Bike Lights

Apr 17, 2025  on Shopify

so helpful, I met a lot of problems, but they help me to solve. Highly recommended.

WG Beauty

Apr 15, 2025  on Shopify

Bryan was so helpful and professional. He really walked me through the steps I needed to take to achieve my goals.

Woofpanion

Apr 15, 2025  on Shopify

Absolutely love the Rivo: Loyalty Program, Rewards app — it's a total game-changer for my store! But what truly made the experience exceptional was Arianne's amazing support. She's kind, quick to respond, and genuinely cares about helping users succeed. Thank you so much, Arianne, for going above and beyond. You didn’t just assist — you made me feel like a valued part of the Rivo family. Your positivity and dedication truly stood out, and I’d be happy to leave a review anytime . Looking forward to staying connected — I’d be lucky to have you as a friend and supporter moving forward.

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