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Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Shopify

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,396)

Overall rating
4.8

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Professional Kindness Powered Skincare

Sep 08, 2025  on Shopify

Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!

Braxley Bands

Sep 04, 2025  on Shopify

so far so good, the tailored support from Arianne and the Rivo team was priceless to getting our launch off the ground.

Nordivie

Sep 04, 2025  on Shopify

We were hesitating between 2 other softwares and Rivo for our referral program. We decided to launch with Rivo and I’m so glad we did. It has a lot of customisability and features and is SUPER easy for a non-technical team to set up. Abbie from customer support is phenomenal. She responds within minutes, taking her time to fully understand our requirements before swiftly helping us implement the correct solution. Thank you very much Abbie !!!

Mix Beauty Lab

Aug 29, 2025  on Shopify

Fast response/help time with customer/app support, Arianne was amazing from start to finish. Easy to navigate, offering everything I needed to reward our online customers for their loyalty.

True Potential Health Services Inc.

Aug 27, 2025  on Shopify

Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.

Collina Candle Co., LLC

Aug 21, 2025  on Shopify

Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.

Grow-Express.de

Aug 14, 2025  on Shopify

app works well, support is top-notch

Lash Line

Aug 13, 2025  on Shopify

Wonderful customer service, always so helpful with anything we needed!

SPIbelt

Aug 12, 2025  on Shopify

Great program and Arianna was very helpful!

SporeLife

Aug 12, 2025  on Shopify

Très réactif et a l'écoute, réponds toujours précisément aux questions. Merci beaucoup !

Fast Friends Clothing Co.

Aug 11, 2025  on Shopify

It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.

Made of More

Jul 30, 2025  on Shopify

Diddi and Bea

Jul 17, 2025  on Shopify

Love this app! It is exactly what I needed for my referral and loyalty program. It has a lot of customizability and features that I can utilize! Abbie from customer support has been so so helpful and I bug her with so many questions, but she always gets back to me and solves my problems. Great app, would definitely recommend

NiSO

Jul 09, 2025  on Shopify

Very good.

l u x e l o c i n

Jul 08, 2025  on Shopify

Paul was AMAZING to work with! He went above + beyond, spent many hours helping achieve what needed to be done. Thank you so much for all of your help, truly appreciate it!

Lovtastic Creations™

Jul 06, 2025  on Shopify

We’re new to the Rivo platform, and our experience so far has been excellent. Arianne was incredibly helpful in answering all our questions and guiding us through the setup. The app itself is amazing—by far one of the best we’ve used. Huge thanks to Arianne for her outstanding support!

Lustly

Jul 05, 2025  on Shopify

The app was a bit hard to navigate at first but it gets easier the more you use it. Bryan was super fast to answer in the chat support when we could not get the tiers to work, but he guided us through it and now it works just as expected!

Olive & York

Jul 04, 2025  on Shopify

Fast and helpful support, solved the problem in 5 minutes, love to see it!

MillerCandleCo.

Jul 03, 2025  on Shopify

So glad I decided to go with Rivo. I was having a few issues setting it all up so I emailed them. Arianne responded back promptly and fixed both of the issues fast. One of the best customer service experiences I have had. Arianne went above and beyond. I also like all the options that Rivo offers.

Snusit.cz

Jun 30, 2025  on Shopify

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