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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

FM2050

Aug 26, 2024  on Shopify

Customer Service with Abbie was very nice.

Cosmetici professionali per tutti

Aug 26, 2024  on Shopify

The app has many features and is perfect for your online store. We sell cosmetics and are very happy with it. Customer support is exceptional

Nos amis à pattes

Aug 26, 2024  on Shopify

Parfait !

Soulmoss

Aug 26, 2024  on Shopify

Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!

Clackt Accessories

Aug 26, 2024  on Shopify

Very helpful staff. Abbie was quick to assist me.

Scissortail Disc Golf

Aug 26, 2024  on Shopify

I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.

Merch 22

Aug 25, 2024  on Shopify

Great Customer Service. Anxious to test out the rewards program.

Vinyl Daisy Shop

Aug 25, 2024  on Shopify

Abbie was such a huge help. I'm super excited to start playing around with this app!

Seed Needs LLC

Aug 25, 2024  on Shopify

Great app with a lot of flexibility. Great team with plenty of support as well!

Bella Forrest

Aug 25, 2024  on Shopify

Bright Type Designs

Aug 25, 2024  on Shopify

Chat support was very helpful!

RAGS

Aug 25, 2024  on Shopify

Very helpful staff and fast replies.

Cheekyplants

Aug 25, 2024  on Shopify

Instaadesign by Ziad

Aug 24, 2024  on Shopify

Great Support, Really Recommended!

The Lavender Gemini

Aug 24, 2024  on Shopify

Abbie was GREAT!!!

TAI DAI

Aug 23, 2024  on Shopify

Pete was very attentive and managed to answer my questions very clearly. I'm in the test phase but the application promises a lot and is very simple to configure. I'll be back in a few weeks to give you more complete feedback.

LittleTay

Aug 23, 2024  on Shopify

Jel and Bryan from customer support was extremely helpful, provided me with lots of information about rivo and most importantly did not try to push by upselling any additional features. Bryan assisted me with some re-branding off the app to help fit into my themes. Life saver great experience on day 1. :)

Novarelle

Aug 23, 2024  on Shopify

Easy to setup, and lots of features to make it your own. The free plan is good to try without committing, give it a go! Customer support (Jel) was very helpful when I had any problems and are quick to respond!.

Beachables

Aug 22, 2024  on Shopify

My Store

Aug 21, 2024  on Shopify

Arianne was very helpful, got me up and running almost immediately. Would definitely recommend

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