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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Kit's Apothecary

Sep 17, 2024  on Shopify

excellent and timely assistance!

APEXEL

Sep 17, 2024  on Shopify

So far so good. Customer support is fast.

Vital X Labs

Sep 16, 2024  on Shopify

Amazing customer service and very intuitive!

Ephes | Official Site | 10% Off Your First Order |

Sep 15, 2024  on Shopify

Tried some of the most reviewed options for the category, Rivo is the most capable. And not only that customer service team is lovely!

Whlsome

Sep 15, 2024  on Shopify

I've just started using the Rivo: Loyalty and Referrals app, and it's been a fantastic experience so far! The app is super easy to set up, even for someone like me who's not a tech wizard. It offers many great features for creating a loyalty and referral program, which I'm still testing out. A special shoutout to Arianne, who provided exceptional support. She was quick to respond, super friendly, and made the setup process a breeze. Customer service like this makes all the difference! Looking forward to fully exploring the app's potential, but so far, it's been a great addition to my Shopify store. Highly recommend!

LUA skincare

Sep 14, 2024  on Shopify

Helpful and quick to respond!

Roastwolf

Sep 14, 2024  on Shopify

Amazing features and service from the Rivo team. I've tried so many loyalty apps but this is probably the best one in terms of features, pricing, customisations, everything. The support team, Pete, Paul, Arianne, have been superb.

Wellness Shine

Sep 13, 2024  on Shopify

Bryan and Rivo are awesome. Can't wait to start implementing all these great features for rewards and referrals in my store.

Tizzeria

Sep 13, 2024  on Shopify

Ink Defense

Sep 12, 2024  on Shopify

great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.

River City Edibles

Sep 11, 2024  on Shopify

Abbie was super helpful! Having some trouble with visual design issues on the app but I luckily know enough CSS to get around them, thanks for the great loyalty app!

Hammerhead Radio Control

Sep 11, 2024  on Shopify

Customer service is top notch, even for a free account.

Flash Vape

Sep 11, 2024  on Shopify

That's a really excellent loyalty system. Good customer service and easy to use!

LOCKDEALZ

Sep 11, 2024  on Shopify

Great as usual

Jewell's Jamzz

Sep 10, 2024  on Shopify

Arianne was fast and super helpful! Excited to see this app go to work. Thanks!

Implant Club

Sep 10, 2024  on Shopify

Friendly service!

HAHA Meal

Sep 10, 2024  on Shopify

Great experience! We just started to use this app and feels really good as of now!

91 Avenue Store

Sep 10, 2024  on Shopify

Verve & Vibe Australia

Sep 09, 2024  on Shopify

Just installed it and the customer service rep Abbie was super helpful in guiding us through the set up & giving great value adds. Already loving it!

BONEFLY

Sep 09, 2024  on Shopify

Precise and fast service

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