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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

SensorySoft

Sep 25, 2024  on Shopify

Thank you Pete, You are awesome buddy. As a older guy learning new concepts and apps can be difficult but the more work I put in the better the end result. Pete just helped out so much this morning and didn't once make me feel like I didn't belong. Mickey b

The Rani Glow

Sep 25, 2024  on Shopify

This is a great app with some minor quirks. However, there was always a workaround to do what I wanted. The support team is amazing. Annie, Abbie, Pete did a wonderful job and are quick to respond to any questions or concerns,

Chic & Co Home

Sep 25, 2024  on Shopify

I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne. Every time I need help or support they are there, they answer quickly and actually help. They go out of their way to help, it is refreshing to work with a company who do not take me for granted. Thank you for being there when i need you and, Arianne is a superstar. Shane www.chicandco.co.uk

VALOSHINE ELECTRONICS

Sep 25, 2024  on Shopify

good product quality

Emma's Sweets

Sep 24, 2024  on Shopify

Arianne was quick and efficient with my inquiry

Haus Living Concepts

Sep 24, 2024  on Shopify

Thanks to Paul make our works more easy and smoothly. This app such a good additional for your website and makes your website step ahead!

Home Of Honey

Sep 23, 2024  on Shopify

Great customer service!! Really good app!!

Plantejakteren

Sep 23, 2024  on Shopify

Great app and great support

The Artisan Butcher

Sep 23, 2024  on Shopify

We are in the early stages of integrating Rivo into our Shopify store and Paul in your support team has been a great help, as was Amir initially talking me through it all. We look forward to getting it all working, benefitting from your team's support and growing our business. Thank you.

新潟産地直送 小竹食品 オンラインショップ

Sep 23, 2024  on Shopify

It's a great app.And the support is also great!!

noctio

Sep 21, 2024  on Shopify

Velvet Luxury

Sep 20, 2024  on Shopify

Very nice and helpful feedback from Jel!

VELOWAVE

Sep 19, 2024  on Shopify

Great support ! So for it is all good for my requirements

MNE Waste Management

Sep 19, 2024  on Shopify

Arianne from Rivo has been an absolute lifesaver for my Shopify store! As a busy entrepreneur, I don't always have the time to handle the smaller details, and Arianne's quick responses and helpful service have been invaluable. I've received numerous bonuses and excellent support throughout my time with Rivo, and I'm truly grateful for their dedication to helping my business thrive."

BB Boutique & Co.

Sep 19, 2024  on Shopify

Stellar customer service and very, very helpful! I do judge these apps by the customer service provided. I think we're going to be long-term partners.

Ruby Reese

Sep 18, 2024  on Shopify

Great app. Easy to use. The customer service is great and very supportive (Thanks Jel). Definitely recommend it.

IKASU

Sep 18, 2024  on Shopify

Great app

Amorumshop

Sep 17, 2024  on Shopify

Thank you very much for Arianne's help, she is really great. I believe that everyone who knows her knows that she is not only excellent, but also a very good person. This is why I love her so much. If possible, I would like to get to know Arianne because she is really excellent. Finally, I wish her happiness every day. Love you, Arianne.

MIRootsCreations

Sep 17, 2024  on Shopify

Their customer service agent was easy to work with, knowledgeable and I felt like she truly was invested in my success.

Vera Hair Company

Sep 17, 2024  on Shopify

RIVO has been excellent to work with. From clear onboarding instructions to 5 star to assist you along the way building a comprehensive rewards program. Would highly recommend!

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