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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

A Humbles Creation

Oct 07, 2024  on Shopify

I will definitely recommend Rivo to others. Arianne, the person who chatted with me, was very helpful and engaging.

Baettage

Oct 06, 2024  on Shopify

This is the best service i had in my whole year of shopify Paul is a great person and profissional thanks a lot, fast service and response !¨ thanks a lot

ChickPlaza Store

Oct 06, 2024  on Shopify

I'm impressed by kindness and support from Paul,he helped me a lot with the things that I didn't understand. I'm very grateful and I recommend Rivo Loyalty

Nomad CPH

Oct 06, 2024  on Shopify

So far the team has been really helpful and quick to respond! Thanks!

Queens Co

Oct 05, 2024  on Shopify

Rivo is a user-friendly app perfect for businesses looking to boost customer engagement and loyalty. It offers customizable features like rewards programs and easy e-commerce integration. The interface is intuitive, and their customer support is fantastic—special shoutout to Paul for being super helpful during setup. Overall, a great tool for building lasting customer relationships

Elysian Loom

Oct 04, 2024  on Shopify

Amazing support from Arianne. Good app with generous free tier. I'm just getting started, but so far looks like they've got lot of things covered in the free tier.

Arcadia Golf Shop

Oct 03, 2024  on Shopify

Super fast and great support! The app has so much functions and possibilities. Thats great!

The Artisan Butcher

Oct 02, 2024  on Shopify

Dan in the support team was great today solving a code and design issue - very responsive, efficient and knowledgeable. All sorted, thank to him!

crochetpark

Sep 30, 2024  on Shopify

Rivo have help get 7 orders within 7 days after installed. And pete are very kind and helpful. i think RIvo should be best and have most reasonable price.

SKYFIRE

Sep 30, 2024  on Shopify

Excellent app, great support team, Thank you Bryan, you've done a great job. Thank you.

Caloli

Sep 30, 2024  on Shopify

Excellent customer service with Bryan. Thanks a lot for clarifying my questions.

Fly Fishing Universe

Sep 29, 2024  on Shopify

THE MIX

Sep 29, 2024  on Shopify

Paul was of great help. Great response and feedback

FUSFIT

Sep 28, 2024  on Shopify

Excelente atención por parte del equipo de ayuda, la aplicacion es la más completa que he visto hasta ahora.

Lush and Co. Jewelry

Sep 28, 2024  on Shopify

I’ve been using the Rivo Loyalty and Rewards app, and it has been such a seamless experience! Special thanks to Paul and Pete for their outstanding support—they’ve been incredibly helpful and prompt in addressing all my queries over the past few days. I truly appreciate their dedication and assistance. The app itself is easy to use, and I’m confident it will continue to be a key part of my business. I’m definitely staying a loyal client!

Granolaful

Sep 26, 2024  on Shopify

Arianne was great, and helped me with a variety of topics. Thanks to her, I'm comfortable and confident with my loyalty program set-up.

Nutrascia

Sep 26, 2024  on Shopify

i like the app features and the helpfull team, great work keep on

cbsportwear

Sep 26, 2024  on Shopify

good app and the support is good, give me nice tips for my store

Cosmic Polish

Sep 26, 2024  on Shopify

Great app, has awesome features for the pricing! Thanks especially to Pete for all the help in setting up!

LaviLash Wholesale

Sep 25, 2024  on Shopify

Thank you Pete for welcoming me to the app and helping get me started immediately. The promptness is outstanding and communication was very clear! Thank you!

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