Rivo Loyalty App Review: Features, Pros & Cons for Shopify

Customer reviews: Rivo: Loyalty Program, Rewards

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,534)

Overall rating

4.9

5

594
4

23
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

TopRockSports OÜ

Nov 08, 2024 on Shopify

Real glad with Dan's help, in a couple of minutes all my questions were solved. Thanks!

Fun Times Inspirations

Nov 07, 2024 on Shopify

I have never experienced support or help from a friendlier person in my life! Not only did Abbie help me with a minor issue that I was having (which of course was completely my fault) but also gave me a couple of hints and tricks to help improve the website! Absolutely, positively, definitely recommend these guys and the app!!

CHOCOLATE DELIGHT

Nov 07, 2024 on Shopify

great customer service experience with Bryan

The Bali Concept

Nov 06, 2024 on Shopify

Great app with great support. I messaged for some help and Abbie was straight back to me

Chroma

Nov 06, 2024 on Shopify

User friendly! very simple to use. Love it <3

Ingenio Destreza Mental

Nov 05, 2024 on Shopify

I don't know how to speak English very well but the boy was very kind and helped me with whatever I needed. Thank you so much

BJRN

Nov 05, 2024 on Shopify

Only just got started with Rivo but had an amazing first experience with their customer support. Seems Rivo was certainly the right choice to make as a loyalty program app.

Nothing New

Nov 05, 2024 on Shopify

The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.

Garden of Putain

Nov 05, 2024 on Shopify

Dan was very helpful! I was having trouble for HOURS trying to customize our widget and he fixed this in under 5 minutes. Highly recommend Rivo.

Snaked

Nov 04, 2024 on Shopify

Paul was very quick and super supportive, his generosity is way too high i can't thank him enough! :)

eFurniture

Nov 04, 2024 on Shopify

Origenere

Oct 31, 2024 on Shopify

Rivo has been incredibly user-friendly and efficient. The support team, especially Bryan, provided invaluable assistance during our setup, ensuring a smooth and seamless integration.

Angstrom Minerals

Oct 31, 2024 on Shopify

So far I am loving the app and Bryan was very helpful.

Finuras

Oct 31, 2024 on Shopify

Dan was very nice and also helped me very quick with the questions I asked him. The app is very good-looking and also very easy to deal with.

SLEEP ZEBRA

Oct 30, 2024 on Shopify

Abbie is amazing. This is the level of support all brand owners need!

kay goods.

Oct 30, 2024 on Shopify

I had a great experience with Abbie. She answered all of my questions and even clarified a few terms for me. I thought her customer service was excellent! 5 stars all the way. I will add this to my other online store as well!

EasyBlanks.co.uk

Oct 29, 2024 on Shopify

App works how we need it, with little to no issues. Any time I have contacted support, responses have been quick, precise, friendly, and more importantly resolve the issue. Arianne was amazing today <3

US ELITE ATHLETICS

Oct 28, 2024 on Shopify

So far the service and set up have been wonderful and easy.

Zambawango

Oct 28, 2024 on Shopify

Bryan had very nice manners, was quick to answer my questions and to the point.

equosaurora

Oct 28, 2024 on Shopify

Ich hatte das Vergnügen, mit Arianne über Rivo zu sprechen, und kann nur Positives berichten. Sie war unglaublich freundlich, geduldig und hat sich wirklich Zeit genommen, mir weiterzuhelfen. Sie hat meine Fragen kompetent beantwortet und mich hervorragend beraten. Ich habe mich während des gesamten Gesprächs gut aufgehoben gefühlt und bin sehr dankbar für ihre Unterstützung. Absolut empfehlenswert!