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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,527)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

La Torref'

Oct 15, 2024  on Shopify

Bon chat with Jel, efficace et gentille !

TARKINE ATHLETICS

Oct 15, 2024  on Shopify

Awesome customer support and easy to use app.

PC MART

Oct 14, 2024  on Shopify

Excellent customer service! Abbie has been very helpful. I've just started using the app, and so far, everything is working smoothly.

ERA Body Care

Oct 12, 2024  on Shopify

Great customer support

Eternal Eleganza

Oct 12, 2024  on Shopify

Great app , great support, specially from Arianne. Helped our store with multiple inquiries. Totally recommended.

Bottles Up!

Oct 12, 2024  on Shopify

Excelente atención de Arianne, quien no solo resolvió mi solicitud, sino que también me dio valiosos consejos para mejorar mi tienda. ¡Gracias!

La Fabrique A DeDeuh

Oct 12, 2024  on Shopify

Ravis de mon échange avec ariana

Samson Mwita

Oct 12, 2024  on Shopify

The app is excellent, easy to set up, and has fantastic customer service. Thank you, Paul, for your assistance, quick responses to my inquiries, and for helping me maximise the application's potential.

Hamaraproduct

Oct 12, 2024  on Shopify

Good Experience.

kickcasede

Oct 11, 2024  on Shopify

For now only good words for the support and app! Great work guys, keep it up!

PopDie

Oct 10, 2024  on Shopify

Cogs Dogs

Oct 09, 2024  on Shopify

Abbie provided amazing customer service as we were onboarding! We haven't used the app in depth yet, but the onboarding was via a well thought out workflow and we appreciate a nice design.

AZDENT

Oct 09, 2024  on Shopify

I really like this plugin. The customer service team responds to messages very promptly and enthusiastically. Any problems can be solved immediately.

Ananya Garms

Oct 09, 2024  on Shopify

She was great to speak to, friendly and resolved my issues in a matter of minutes! KEep up the great work

Valquer®

Oct 08, 2024  on Shopify

¡Me encanta la aplicación! Tiene todo lo que necesito.

Divinch

Oct 08, 2024  on Shopify

Great software, great customer support, I will be using a paid plan soon.

Lana Pecherczyk Romance Author

Oct 08, 2024  on Shopify

Abbie was fast, friendly and went the extra mile. You don’t see that often in service support. Thank you!

Tout Decora

Oct 07, 2024  on Shopify

Abbie was super attentive, helping me with whatever I needed.

The Wellness Collective

Oct 07, 2024  on Shopify

Just getting started with the onboarding process and wow! I was blown away by how helpful Abbie was. She went out of her way to provide little tips and support that was over and above what I expected. This is a great start to the journey with Rivo. Thank you so much Abbie!

Painters Solutions

Oct 07, 2024  on Shopify

It was easy to get the information I needed. Stellar service.

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