Rivo Loyalty App Review: Features, Pros & Cons for Shopify

Name: Rivo: Loyalty Program, Rewards
Brand: Rivo
SKU: shopify-rivo-loyalty-app-by-rivo
Rating: 4.9 (1534 reviews)

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,534)

Overall rating

4.9

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What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Honey & Co

Nov 23, 2024 on Shopify

Excellent service from Arianne, very helpful and sorted everything i needed. Thank you.

AC RENDON

Nov 22, 2024 on Shopify

ARIANNE was so helpfull she really took the time to explain for me how it works i am not an expert on websites and sahe made it feel so easy and didnt made me feel like i had no idea what i was doing

Little Gents Closet

Nov 22, 2024 on Shopify

Super helpful and quick support! Thank you Pete for your assistance

My Store

Nov 21, 2024 on Shopify

Thank you, Dan, for your help!

Great Greeds

Nov 21, 2024 on Shopify

Amazing support with superior, accurate troubleshooting!

EVACA | Premium Accessories for Tesla Model 3 & Model Y | Canada

Nov 20, 2024 on Shopify

Paul was very helpful! Amazing app!

Sapphire Wellness

Nov 20, 2024 on Shopify

Great!

Sojourn

Nov 20, 2024 on Shopify

Bryan was very helpful and informative!

Haven Herbs

Nov 20, 2024 on Shopify

So far so good, I got live chat help for installation and customization and that was all it took to sell me! My last loyalty program only did email support.

Surfers Jewelry

Nov 18, 2024 on Shopify

The Rivo team is such a great help! They set up my page for me which is godsend for a small business that has to do everything. 10/10 highly recommend

Collecto

Nov 18, 2024 on Shopify

Supporting team is incredibly valuable. Very attentive, quick responses always and kind. Shoutout to Arianne!

Kairos Creative Studio

Nov 18, 2024 on Shopify

Arianna was absolutely incredible with her customer service and care. She helped me with my question and went above and beyond. I would highly recommend this app for every shopify store, my customers love that they get rewarded to shop with us. Thank you Rivo Team!

KRW Models

Nov 16, 2024 on Shopify

Very helpful support.

ORGANIC LIVING

Nov 15, 2024 on Shopify

I had a fantastic experience with the Rivo Loyalty Rewards & Referrals application. It's an excellent tool for managing and boosting customer loyalty. Dan, from their support team, was incredibly helpful and ensured everything ran smoothly. I highly recommend this app for anyone looking to enhance their customer engagement and loyalty programs!

ColdCuts // HotWax

Nov 14, 2024 on Shopify

Had a great experience with this application. Love the design and features, and the customer support is excellent. They're very quick to respond and resolve any issues. Highly recommended!

Naturehike Africa

Nov 14, 2024 on Shopify

I haven't implemented the app yet but so far the support from Dan has been quick and friendly.

Radiance Plan

Nov 13, 2024 on Shopify

very good support from Bryan and Abbie

Beyond Geno

Nov 13, 2024 on Shopify

Quick and responsive customer service by Dan. Really love Rivo. This is my second store using their app. Keep up the good work.

ViveLab

Nov 12, 2024 on Shopify

Atlan

Nov 12, 2024 on Shopify

Great and helpful assistance. The app seems to be filled with a lot of good features on the free paln. Further, it looks clean and seems to work great.