Reviews: Rivo Loyalty Rewards Referrals

Customer reviews: Rivo Loyalty Rewards Referrals

Reviews (2,527)

Overall rating

4.9

5

549
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

stepwell

Nov 11, 2024 on Shopify

Rivo got some really cool features that make it easy to start a loyalty program. I especially like that there's no limit on how many customers can join or how many emails you can send. Plus, their support is amazing. IsJel helped me out so much, and she was super patient while she got everything set up for me.

CUTE CUB CLUB

Nov 11, 2024 on Shopify

Just had help to remove the branding from Dan who was extremely helpful and went above and beyond to inform me of different things. Really impressed.

PYROCA

Nov 11, 2024 on Shopify

Quick, performant,very kind,a 5 stars CS for sure!

ERGİSA

Nov 11, 2024 on Shopify

Müşteri temsilcisi "Dan" çok yardımcı oldu herşey için çok teşekkür ediyorum.

JDPDC

Nov 11, 2024 on Shopify

I've had a fantastic experience with the app and the support team! The app is easy to use, and it has everything I need to manage my loyalty program effectively. Abbie, from support, has been incredibly helpful and responsive. I truly appreciate the quick assistance and the clear communication. Highly recommend this app to anyone looking for a simple yet powerful solution for their business!

DAMANCI® Better hair, better you!

Nov 11, 2024 on Shopify

Have just installed the app. So far everything seems to work, and customer support is excellent, fast, efficient. Arianne was super helpful and even provided extra tips.

Ratusan Singapore

Nov 10, 2024 on Shopify

Extremely fast response and reply from customer service (Pete). Very friendly and knowledgeable.

Personals by Patrice

Nov 10, 2024 on Shopify

The support was amazing! The responses were super fast, even though I was taking some time to respond. Pete helped me out, gave me some nice tips, and was very patient with me. I'm new to the app, but so far setup has been pretty seamless.

Linah Farms

Nov 10, 2024 on Shopify

Arienne was super helpful answering questions for me as I was trying to determine a customized rewards plan for my shop. Thank you!

FitWhales

Nov 10, 2024 on Shopify

Very good and useful App with a great customer service. Special thanks to Jel for her help.

Cove Collective™️

Nov 10, 2024 on Shopify

Very happy I chose this app. Arianne was great from the moment we started chatting. Very kind and helpful. She helped me realize that I was missing something on my Shopify store and offered a quick remedy. Very grateful for her expertise and assistance. Thank you Arianne!

Blue Buddha Publication

Nov 10, 2024 on Shopify

Awesome app

Tech Lovers Market

Nov 09, 2024 on Shopify

PrimePick

Nov 09, 2024 on Shopify

excellent support

Delish Box Co

Nov 09, 2024 on Shopify

So far - So good! Support for the initial setup has been fantastic. Paul was extremely helpful and made the process actually enjoyable! Thanks Paul and the team.

TopRockSports OÜ

Nov 08, 2024 on Shopify

Real glad with Dan's help, in a couple of minutes all my questions were solved. Thanks!

Fun Times Inspirations

Nov 07, 2024 on Shopify

I have never experienced support or help from a friendlier person in my life! Not only did Abbie help me with a minor issue that I was having (which of course was completely my fault) but also gave me a couple of hints and tricks to help improve the website! Absolutely, positively, definitely recommend these guys and the app!!

CHOCOLATE DELIGHT

Nov 07, 2024 on Shopify

great customer service experience with Bryan

The Bali Concept

Nov 06, 2024 on Shopify

Great app with great support. I messaged for some help and Abbie was straight back to me

Chroma

Nov 06, 2024 on Shopify

User friendly! very simple to use. Love it <3