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Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Fast Friends Clothing Co.

Aug 11, 2025  on Shopify

It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.

Made of More

Jul 30, 2025  on Shopify

Diddi and Bea

Jul 17, 2025  on Shopify

Love this app! It is exactly what I needed for my referral and loyalty program. It has a lot of customizability and features that I can utilize! Abbie from customer support has been so so helpful and I bug her with so many questions, but she always gets back to me and solves my problems. Great app, would definitely recommend

NiSO

Jul 09, 2025  on Shopify

Very good.

l u x e l o c i n

Jul 08, 2025  on Shopify

Paul was AMAZING to work with! He went above + beyond, spent many hours helping achieve what needed to be done. Thank you so much for all of your help, truly appreciate it!

Lovtastic Creations™

Jul 06, 2025  on Shopify

We’re new to the Rivo platform, and our experience so far has been excellent. Arianne was incredibly helpful in answering all our questions and guiding us through the setup. The app itself is amazing—by far one of the best we’ve used. Huge thanks to Arianne for her outstanding support!

Lustly

Jul 05, 2025  on Shopify

The app was a bit hard to navigate at first but it gets easier the more you use it. Bryan was super fast to answer in the chat support when we could not get the tiers to work, but he guided us through it and now it works just as expected!

Olive & York

Jul 04, 2025  on Shopify

Fast and helpful support, solved the problem in 5 minutes, love to see it!

MillerCandleCo.

Jul 03, 2025  on Shopify

So glad I decided to go with Rivo. I was having a few issues setting it all up so I emailed them. Arianne responded back promptly and fixed both of the issues fast. One of the best customer service experiences I have had. Arianne went above and beyond. I also like all the options that Rivo offers.

Snusit.cz

Jun 30, 2025  on Shopify

TYPEYOURSKIN

Jun 30, 2025  on Shopify

Arianne was amazing, she worked with me fr a while and she end up building the landing page for me!

Laudaris™

Jun 30, 2025  on Shopify

We don't yet have enough experience of the application to give our full opinion, but the support team is incredible – special thanks to Arianne for her kindness, professionalism, and amazing help.

seewinlife

Jun 29, 2025  on Shopify

1

Inspiring Sobriety

Jun 26, 2025  on Shopify

I love this app my customers love it, and the customer service with Arianna was amazing! Thank you, Rivo!

Thérapie verte

Jun 26, 2025  on Shopify

Un grand merci à toute l’équipe Rivo ! Plusieurs membres sont intervenus rapidement pour résoudre un bug sur ma boutique, et tout a été réglé avec une efficacité impressionnante. Service client au top, réactif et vraiment pro. C’est rare de voir un support aussi impliqué — bravo à vous

Volcom Indonesia Online Store

Jun 24, 2025  on Shopify

This is a really great loyalty app to start with. It has enough features, good pricing and a very reliable customer support.

Steingal

Jun 22, 2025  on Shopify

Highly customizable, fast, and backed by great customer support.

Thérapie verte

Jun 20, 2025  on Shopify

Bryan was incredibly efficient and quick to help. She understood the issue right away and provided clear, actionable solutions without wasting time. I really appreciated her professionalism and responsiveness — thank you Bryan!

DUBAI PERFUME SHOP

Jun 16, 2025  on Shopify

RallyBear

Jun 13, 2025  on Shopify

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