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Rex: Return & Exchange logo

Rex: Return & Exchange

Develop by Shopify
Free plan available

Simplified returns and exchanges management for Shopify merchants with real-time tracking.

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About Rex: Return & Exchange

Launched Mar 01, 2026

Categories

Returns and exchanges

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Self-service returns & exchanges with real-time tracking and flexible refunds

Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers.

Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers. more
  • Branded self-service return & exchange portal for customers
  • Approve, reject, or archive return requests with full control
  • Refunds via exchange, store credit, gift cards
  • Custom return rules, messages, appearance & multi-language labels
  • Real-time return tracking with automated email notifications

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