What Merchants Think

The overall feedback from merchants using "Revie: Reviews via Whatsapp" is overwhelmingly positive. Users appreciate the app for its effectiveness in increasing the number and quality of reviews, particularly in regions where WhatsApp is prevalent. Many praise the support team for being responsive and helpful in resolving issues quickly, enhancing the user experience.

Key Strengths

• High conversion rate for obtaining reviews via WhatsApp compared to email.
• Excellent and responsive customer support, often highlighted as a major positive.
• Ease of use and intuitive interface, making it simple for merchants to set up and for customers to leave reviews.
• Automation of review requests that enhances efficiency for merchants.
• Positive impact on sales and customer feedback visibility.

Common Concerns

• The app's appearance is perceived as somewhat basic by some users.
• Some users experience delays in customer support response times.
• Limited functionalities that may not cover all requirements for some merchants.
• Billing issues, such as charges after uninstallation, have been reported.
• Lack of email review request functionality for non-WhatsApp dominant markets.

Final Thoughts

"Revie: Reviews via Whatsapp" is highly regarded by its users for significantly boosting review acquisition via a widely used communication channel. While it excels in customer support and user interface, a few functionality and service concerns exist. Overall, it is a valuable tool for businesses seeking an efficient and effective way to gather customer reviews.