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Customer reviews: CedCommerce Reverb Integration

Develop by Shopify

Reviews (11)

Overall rating
2.4

What Merchants Think

The "CedCommerce Reverb Integration" app has a mixed reception from its users. While some users praise its functionality and the attentive support team, many merchants express dissatisfaction with the app's usability and customer service. Issues with setup and persistent bugs seem to overshadow the positive experiences for a significant number of users.

Key Strengths

  • Quick problem resolution once engaged by support.
  • Attentive support team when responsive.
  • Seamless integration experience for some users.
  • Highly rated for communication when support successfully reached.

Common Concerns

  • Perceived lack of customer service and delayed responses.
  • Complex setup process with insufficient instructions.
  • Frequent bugs, especially with payment and SKU management.
  • Frustration with time zone differences affecting support availability.
  • Indifferent customer support experiences.

Final Thoughts

Overall, while the "CedCommerce Reverb Integration" app has potential and shows promise for certain users, the recurring issues with customer support and setup complications significantly detract from its perceived value. Merchants who need reliable and prompt assistance may experience frustration, although those who can navigate these challenges might find it beneficial after overcoming initial hurdles.

McKenzie River Music

Oct 07, 2025  on Shopify

DO NOT USE!!! I never got true support on installing this app it to our store. Having a cost for an an app that does not seem to work is outrageous. It never connected to our reverb store and there was absolutely no support to fix the issue. I feel as if I was charged for a computer written message to say "We're looking into your issue" and then nothing would ever happen. This is truly a terribly written app, and I am curious if it actually works for anyone.

Carstens Records

Jul 16, 2025  on Shopify

This app has no customer service. The support for this app is not worth the price. It has constant bugs for payment, item management and has no real clear instructions for setting up. Our SKUs have lost their original SKU and the replaced with something the app felt would be better and pushed that Reverb. Had a ticket open that was ignored for two weeks and trying to contact their live support is irritating as they go AFK whenever they feel like.

Music Bits Company

Jun 27, 2025  on Shopify

It does not work properly. It is difficult to use and there are no instructions. Customer service and support is none existent - they just fob you off, closing your support ticket without making any attempt to help whatsoever. What an absolute waste of money this app was. Avoid this app and its developers like the plague - they do not deserve to be in business (I suspect they won't be for very long). It is shameful that Shopify allow this app to be sold on their marketplace.

Irvine Art And Music

Aug 19, 2024  on Shopify

No customer support & hard to use/setup. DO NOT RECOMMEND, waste of time and money

cassandrastrings.com

Aug 03, 2023  on Shopify

Very difficult to set up. We reached out to the company for help. While some things were fixed it was just not worth the time to deal with the bugs this program has. Also, the time difference for the help was difficult due to being overseas.

Metronome Music Inc.

Jul 10, 2023  on Shopify

I reached out with questions several times and attempted to set-up on my own. No one ever returned calls, emails or kept any of the scheduled appointments.

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