ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS! AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used. When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees. To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return. We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return. Avoid AfterShip at all costs unless you want to be scammed like we were!!!

I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!

Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!

The Customer Support team is very helpful, most recently helped by Aditya. Even the AI Chatbot has helped me with what I need which is great for Customer and Support team alike!

Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt. Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.

I am not a customer yet, but the support was wonderful. Aditya was very knowledgeable and helpful, and everything I needed was explained clearly to me.

I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely appreciated and 5 STARS to their support service! :)

AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!

Their service is amazing and their customer center is very quick and helped us a lot with any queries we had! Great APP!

Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!

Was helped by Neha from support. She was great. The app is not perfect but it's a very good budget friendly solution and the live support good.

Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.

As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform. The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts. Overall, we have been happy with AfterShip and I would recommend giving them a try!

Harvinder was such a great help with resolving my issue. We hoped on a meet up chat and he helped me get my store connected. Chat support is quick and always really helpful!

An all-in-one app for your store. Moazzam provided great assistance and offered to extend my free trial.

The customer service is great! Super helpful representatives that always have a solution - recently worked with Moazzam and was very satisfied with his help. He explained everything I was confused about and helped me achieve the exact result I wanted. Thank you!

Harvinder was great and helpful to me on some install and detail questions. Very responsive and knowledgeable.

Harvender was really helpful, talked me through all the features and helped me understand the system.

Very helpful assistance from Neha understanding how the product information flows from Aftership to Shopify

Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.