Great customer Service. I reached out via chat and got some really good information but still i needed more help and they offered to get on a Zoom meeting with me to identify the issue. They did a great job troubleshooting my problem. Thank you and Neha was great. I hope you end up dealing with her. Very helpful

Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.

10 stars for the customer service reps named Moazzam. Very helpful and quick in providing resolution! Superb!

Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend. Moazzam was my consultant

Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!

Me encanta la personalización, el dinamismo y la facilidad de uso, me parece una app increíble para utilizarla dentro de tu tienda, increíble.

The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend! Thanks :)

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

Absolutely thrilled to work with AfterShip. Moazzam was amazing at walking me through the platform!

estoy en el periodo de prueba gratuita pero de momento todo funciona muy bien, gracias por el servicio

Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!

Customer support was very helpful in resolving my issue. Overall the product has performed very well.

Moazzam me ayudo a configurar mis cuentas de manera rápida y efectiva incluso se ofreció a hacer una llamada conjunta para solucionarlo y me ayudo con mi mala comprensión del ingles. Lo solucionamos y estoy muy agradecido.

Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!

AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share. Really helpful and great customer service :)

Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue. Thanks so much!

AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.