Return Helper: Return Centre

Develop by Shopify

Free plan available

Automated returns & generate labels through a branded portal

Automated returns

Smart return rules

Carrier integrations

Branded portal

Return label generation

Multi-language emails

Local return centers

About Return Helper: Return Centre

Launched Jul 13, 2022

Built by Shopify

Address

123 Buckingham Palace Road, London, ENG, SW1W 9SH, GB

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Description

Effortless Global Returns with 20+ Local Centers and a Custom Branded Portal

Return Helper is an all-in-one return management solution built for global merchants. Designed to simplify and optimize your return operations, our platform connects with 20+ overseas warehouses across the U.S., Canada, Europe, Asia, and Australia — including Japan, Singapore, and Hong Kong. We integrate with 40+ international shipping partners, giving you the flexibility to offer local return addresses, reduce shipping costs, and improve customer satisfaction.

Customize your returns portal - logo, color, image, and return reasons.
Set return windows, non-returnables, and auto-approval rules to automate return.
Customers pay with Stripe; return labels from 40+ carriers are emailed instantly
Customers get customizable, multi-language emails at every step.
Items are unboxed within 24H at local hubs; status & photos update in dashboard.

Pros

Seamless integration with over 15 overseas warehouses, enhancing international return management
Connection with 30 international shipping partners, facilitating efficient global logistics
Customization options for the returns portal, including logo, color, image, and return reasons to align with brand identity
Smart rules to define specific return outcomes, such as return windows and non-returnable items, promoting flexibility in return policies
Automated shipping label generation simplifies the returns process across 30+ carriers
Multilingual email notifications to customers at each step of the return process, enhancing communication
Local return collection services in 15 countries improve accessibility and convenience for customers

Cons

Dependency on integration capabilities and the stability of shipping partners, which might vary internationally
Customizing the returns portal could require additional setup time and technical resources
Potential complexities in managing smart rules, especially for businesses with varied product lines
Language differences in email notifications may lead to communication issues if not accurately translated

Top Helpful Reviews

Paper Shoot Official

Apr 22, 2025 on Shopify

Super easy to use and very efficient! The return process was smooth and quick, and customer service was friendly and helpful throughout. Returning items used to be such a hassle, but this app made it stress-free. Highly recommend!

DAD Marketing s.r.o.

May 06, 2024 on Shopify

A great application where you can manage your entire return process at internationally competitive prices. They have an excellent team in support. I definitely recommend

UbiBot Online Store

Mar 21, 2024 on Shopify

Return Helper excels with its seamless functionality, user-friendly interface, transparent pricing, and outstanding customer service. From automated return labels to intuitive navigation, it simplifies return management. With upfront fees and responsive support, it's a must-have for efficient Shopify stores. Solid five stars.

Projext ＆ Co. tw

Dec 04, 2023 on Shopify

1 Easy to use. 2 UI is very user friendly and intuitive 3 The customer service is helpful and responsive.

MORROW+MINT Int'l

Oct 09, 2023 on Shopify

Seamlessly solved my international customer return processing. Easy to use online portal and attentive account manager. Would recommend if you do not have overseas 3PL and would like to provide a better customer return experience.

Topologie International

Jul 21, 2023 on Shopify

Their service is precisely what our business required as it manages the entire return process. They offer competitive pricing and excellent support as well.

KICKS CREW

Jul 17, 2023 on Shopify

Easy to use, platform is very user friendly, the supporting team are very professional and responsible.

Uniforms World

Jul 04, 2023 on Shopify

Very satisfied with the overseas warehouse service! I would like to take this opportunity to express my compliments on your overseas warehouse service! Whether it is the accuracy of shipping labels, the efficient operation of the operation center, or the excellent after-sales service, your team has done a great job. First of all, I really appreciate your professionalism and accuracy in shipping labels. The fact that all packages were delivered on time and that every shipping label was accurate gives me a lot of confidence in your logistics services. Secondly, I would like to give a special thanks to your operations center team. They handled my orders and inventory management efficiently, ensured that all items were stored safely and properly, and saved me a lot of time and effort in the return and exchange operation process. Also, I must compliment you on your after-sales service. Every time I had a question or needed help, your customer service team always responded patiently, promptly and provided an effective solution. This attention to detail and customer-first attitude makes me feel very satisfied.

Uncle Hector

Dec 16, 2022 on Shopify

It took me a long time to find software like this, their service fills a gap in the market, great job.