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TrackBack ‑ Smart Returns

Develop by Nexa Labs

$19-$49

/ Month
Free plan available

Effortless returns management with analytics and automated customer updates.

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About TrackBack ‑ Smart Returns

Launched May 26, 2026

Categories

Payment options - Other

Built by Nexa Labs

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Description

Returns portal for your store. Approve requests and process refunds, exchanges, or store credits.

TrackBack provides a self-service returns portal linked to your online store. Customers look up their order, select items and reasons, then choose a refund type. Merchants review requests and approve, reject, or process refunds via the platform's refund API. Automated emails keep customers updated at each stage. Configure return windows, blocked SKUs, auto-approval rules, and email templates. Built-in analytics track return volumes, top reasons, and refund totals over time.

TrackBack provides a self-service returns portal linked to your online store. Customers look up their order, select items and reasons, then choose a refund type. Merchants review requests and approve, reject, or process refunds via the platform's refund API. Automated emails keep customers updated at each stage. Configure return windows, blocked SKUs, auto-approval rules, and email templates. Built-in analytics track return volumes, top reasons, and refund totals over time. more
  • Self-service customer portal accessible directly from your online store
  • Process refunds, store credits, and exchanges from one dashboard
  • Automated emails for every stage of the return process
  • Customizable return reasons, policies, and email templates
  • Analytics dashboard tracking return volume, reasons, and refund trends

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