Where Knowledge Meets Innovation
Effortless returns management with analytics and automated customer updates.
TrackBack provides a self-service returns portal linked to your online store. Customers look up their order, select items and reasons, then choose a refund type. Merchants review requests and approve, reject, or process refunds via the platform's refund API. Automated emails keep customers updated at each stage. Configure return windows, blocked SKUs, auto-approval rules, and email templates. Built-in analytics track return volumes, top reasons, and refund totals over time.
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