TrackBack provides a self-service returns portal linked to your online store. Customers look up their order, select items and reasons, then choose a refund type. Merchants review requests and approve, reject, or process refunds via the platform's refund API. Automated emails keep customers updated at each stage. Configure return windows, blocked SKUs, auto-approval rules, and email templates. Built-in analytics track return volumes, top reasons, and refund totals over time.

• Self-service customer portal accessible directly from your online store
• Process refunds, store credits, and exchanges from one dashboard
• Automated emails for every stage of the return process
• Customizable return reasons, policies, and email templates
• Analytics dashboard tracking return volume, reasons, and refund trends