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Retention X

Develop by Shopify

$49

/ Month
Free plan available 30 Days Free Trial

Turn your data into actionable insights: Lifetime Value LTV

Customer segmentation
Cohort analysis
Churn prediction
Lifetime value insights
Platform audience sync
Retention strategies
Loyalty audiences

About Retention X

Launched Dec 10, 2020

Categories

Built by Shopify

Address

Devi Residency, 401, Devi Residency, HYDERABAD, TS, 500032, IN

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Introduction Video

Description

Maximize Profit Per Customer: Increase Customer Lifetime Value (LTV) & Retention with Automations.

Leverage 100+ analytical tools like Customer Lifetime Value (LTV), Customer Segmentation & Cohort Analysis to dive deep into your data. RetentionX turns complex information into actionable insights that significantly enhance customer retention, optimize acquisition, and increase your profit per customer. Use our built-in automations to target audiences with laser precision on platforms like Meta, Klaviyo, or Tiktok – and put your products in the perfect position with our smart merchandising.

Leverage 100+ analytical tools like Customer Lifetime Value (LTV), Customer Segmentation & Cohort Analysis to dive deep into your data. RetentionX turns complex information into actionable insights that significantly enhance customer retention, optimize acquisition, and increase your profit per customer. Use our built-in automations to target audiences with laser precision on platforms like Meta, Klaviyo, or Tiktok – and put your products in the perfect position with our smart merchandising. more
  • Identify which products, segments & channels drive Customer Lifetime Value (LTV)
  • Find out who is predicted to churn when and determine what will make them stay
  • Win back lost customer cohorts & boost retention through customer segmentation
  • Acquire better customers and drive loyalty with quality audience segments
  • Automate your merchandising to get more sales from the same traffic

Pros

  • Simplifies reporting significantly
  • Clearly explained graphs and data
  • Flexible pricing structure, providing good value for money
  • Offers more insights than default Shopify reporting
  • Includes actionable items to improve revenue with new and return customers
  • Enables segmentation without manual effort
  • Excellent UI/dashboard
  • Daily report emails
  • Helps in tailoring promotions and discounts effectively
  • Identifies new opportunities to increase revenue
  • Easy-to-use tool with insightful data
  • Help Desk and videos provide depth in understanding data outcomes
  • Stellar customer support
  • Best value for money among similar tools
  • Generates actual revenue gains

Top Helpful Reviews

PlantPaper

Sep 24, 2025  on Shopify

We've seen a handful of other companies that claim to do what RetentionX does, but none have lived up to their promises. RetentionX is the real deal. Accurate data, extremely easy integration and onboarding, and some of the best account management and customer service we've seen. For companies looking to scale in a disciplined and sustainable way, RetentionX is an invaluable tool... Highly recommend.

Skin Rocks

Sep 19, 2025  on Shopify

I have been using RX for a few years now and honestly having access to this type of data has played such a strong part of my CRM decision making process. Not only is the platform super easy to navigate and gives you such tangible insights the team behind the app are great too. Always willing to help and are always looking for ways to improve what they have or give you more insights. Such a great tool.

Jack Murphy Ireland

Sep 19, 2025  on Shopify

this app has been successful in moving stock by rejigging and reorganising collection pages based on product engagement and has provided key information that it's on products and repurchasing logistics I especially love the pricing structure that is based on orders and therefore we are charged as a reflection of orders rather than a set price Kori has been exceptional in navigating the software and offering insight

Voomi Supply

Sep 18, 2025  on Shopify

RetentionX is more than just an app, it's become a partner. Their monthly coaching service is surprisingly affordable for the value it provides. But overall, just the app presents your data is such an easier way to digest for all things retention. Hard to understand why this isn't mandatory for any DTC company.

ePackageSupply | Food Grade Plastic Buckets & Containers

Sep 17, 2025  on Shopify

We're very happy we discovered RetentionX. It exposed data that would have taken hours manually. The list-building feature made the data easy and seamless to activate on on email and advertising. The support has been amazing from day 1 of the trial period and Kori went above and beyond to help me quickly anytime I had a question.

Olivia von Halle

Sep 12, 2025  on Shopify

We've really enjoyed using Retention X, it's customer insights are easy to interpret and their team are very responsive. We particularly like the way their customer segments and personas are setup.

Aura House

Sep 11, 2025  on Shopify

The platform is great, offering a level of analysis and a way to slice up retention that we couldn't find anywhere else. But even more important, the service is outstanding, anytime we need anything they're available to walk us through it (Allie is a rockstar).

REFY

Sep 09, 2025  on Shopify

RetentionX has become a key partner for us; allowing the team to have a deeper understanding of our customers and how they shop, as well as providing access to meaningful product performance insights. The RetentionX platform is extremely user friendly, enabling the team to access complex data & insights quickly and easily. The dashboards provided are intuitive, and the segmentation options are highly adaptable to business needs. We have developed a strong working relationship with the RetentionX team and find them professional, knowledgeable and proactive in approach. Nadine is always on hand to support and to provide guidance/ recommendations to get the most out of the platform. Combining the data and insights available within the RetentionX platform with the support and knowledge from the RetentionX team has enabled us to make business decisions to drive growth.

MEXAS

Sep 01, 2025  on Shopify

It's been very helpful to understand product metrics and to see how our customers behave after purchasing each product. It has given us a very useful information that we are thoroughly applying in our marketing strategies.

PrettyBoy

Aug 25, 2025  on Shopify

It took me a long time of seeing these guys before finally giving it a shot. The insights in a short amount of time have been instrumental in changing the way we interact with our customers. FWIW, my account manager is Kori, and I can't speak to the others, but if you onboard with them, I would absolutely request working with Kori. She is fast to respond, fast to offer a call/schedule, and knows what matters to operators along with having a deep understanding of the platform.

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