I highly recommend this app for tracking your data and setting up your segments! They offer great support and are very present to help you during the onboarding process. I had two meetings with Kori — she’s super friendly and very proactive in helping us get everything set up!

I've had the opportunity to work with Retention X across multiple brands, and it has been an invaluable tool for understanding holistic customer behavior while also allowing us to drill down into specific segments and cohorts with ease. The platform provides quick, actionable insights into consumer data and behavior, eliminating the need for time-consuming manual analysis. Plus, the support team is fantastic—always responsive and willing to help troubleshoot or provide guidance whenever needed.

We love using Retention X to achieve a more detailed metrics analysis. Alexandra has always been really helpful during our time with Retention X, even more during crunch times!

Retention X is pivotal in helping make day-to-day decisions. The ability to understand the average time between purchases. Seeing LTV through different lenses has helped to make crucial decisions around advertising. There are also a ton of resources around each set of data to ensure you understand what you're looking at.

Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out some strange anomalies! Kori on the customer team is always really helpful and quick whenever I have a query.

Retention X has been so helpful in gaining insights to our customer behavior without having to spend hours slicing and dicing data outside of Shopify. Kori has been great in making tweaks to make Retention X make sense for how we operate. Excited to continue to utilize the data to drive decisions.

Retention X is a powerful tool for retention tracking, LTV monitoring, and performance analysis, featuring a strong, intuitive interface and responsive support. It provides detailed insights into user retention and accurate LTV forecasting, making it a reliable choice for businesses looking to optimise engagement and revenue.

We have benefitted greatly from RetentionX and the valuable insights it provides. It has helped us better understand our customers and helps to understand where we need to improve and develop further. It integrates well with our existing Shopify Plus tech stack and we are very pleased with the platform.

This is one of the most powerful tools I use on a weekly basis across my small and large accounts. It's the easiest way to push specific segments to Google and Meta and a great way to slice and dice your customers.

Retention X was an incredible help in analysing and sorting our data. When we needed help, Nadine jumped in to save the day and we were able to schedule a call immediately where she helped us understand and navigate our data. I highly recommend using the services of Retention X if you want to get the most out of your CRM.

I have used Retention X at my previous company and I have just introduced it to my new company as I felt lost without it. It is a great tool to review data and formulate insights in a very simple way. The account management has been great too...Nadine has been on hand to answer all of our questions.

This app is nothing short of fantastic and incredibly helpful in uncovering data that really grows your business. The extra support from Nadine and the team has been very much appreciated and I look forward to continuing to use the app and watch our business grow like never before. Thank you RetentionX

We just started using RetentionX and we're finding it extremely useful, giving us some very actionable insights that we're in the process of implementing. The integrations with different marketing platforms make it super easy to create highly targeted, niche audiences to whom we can personalize our marketing. Last but not least, Kori from the Account Strategy team has been instrumental in helping us get set up and make the most of everything RX has to offer!

RetentionX has been an invaluable tool for solving complex multi-store funnel analytics, giving us clear visibility into customer behavior across different touchpoints. The platform makes it easy to uncover insights that would have otherwise required extensive manual work, helping us make data-driven decisions with confidence. A huge shoutout to Allie for her incredible coaching, guidance, and partnership—her time and expertise have been instrumental in leveling up our team. Highly recommend.

Fantastic platform to help us focus on what matters vs shiny objects. A consumer centric model that delivers. No bugs, clean data in an objective way.

Really has helped us unlock our data in a meaningful way! The onboarding and CX teams have been outstanding. Feels like we're ready to level up after sorting through so many apps and reports.

Great app and amazing support. Allie has been the best :) Data is accurate and integrations are easy. Thanks!

RetentionX has allowed us to dig deeper into insights on products and customers. RetentionX is easy to use and has became an essential source of data for our brand. Alexandra from RetentionX has been SO helpful and knowledgeable!

This gives you a lot of data very quickly. I found it really easy to take some of the lists and add to my Audiences in Meta too. Now looking at what I can do next.

Retention X is one of the best tools we have available. It has helped us to understand different segments and behaviours. The team are also so insightful and true experts on what the platform has to offer.