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Customer reviews: Retention X

Develop by RetentionX

Reviews (113)

Overall rating
5

What Merchants Think

Merchants have expressed strong appreciation for "Retention X", lauding it as a crucial tool for understanding customer behavior and driving business growth. The app's seamless integration with Shopify and its user-friendly interface were frequently highlighted, along with its ability to provide in-depth consumer insights that lead to actionable strategies. Many merchants value the exceptional customer support, particularly during onboarding and transitions.

Key Strengths

  • Comprehensive consumer insights and behavior analytics.
  • User-friendly interface and seamless Shopify integration.
  • Effective customer segmentation and audience targeting.
  • Outstanding customer support and onboarding process.
  • Improvement in customer retention and revenue generation.
  • Accurate and actionable data-driven recommendations.
  • Ease of integration with marketing platforms like Meta and Klaviyo.

Common Concerns

  • Limited historical data can delay the creation of useful customer segments.
  • Potential need for improvements as the app grows to address uncovered limitations.

Final Thoughts

Overall, "Retention X" is highly regarded by merchants as a powerful tool offering valuable consumer insights and data-driven recommendations. It significantly aids in customer segmentation, retention strategies, and revenue growth, making it a must-have for e-commerce businesses using Shopify. Despite minor drawbacks, the excellent customer support and feature set make "Retention X" a popular choice among businesses looking to deepen their understanding of customer behavior and optimize their marketing efforts.

MEXAS

Sep 01, 2025  on Shopify

It's been very helpful to understand product metrics and to see how our customers behave after purchasing each product. It has given us a very useful information that we are thoroughly applying in our marketing strategies.

PrettyBoy

Aug 25, 2025  on Shopify

It took me a long time of seeing these guys before finally giving it a shot. The insights in a short amount of time have been instrumental in changing the way we interact with our customers. FWIW, my account manager is Kori, and I can't speak to the others, but if you onboard with them, I would absolutely request working with Kori. She is fast to respond, fast to offer a call/schedule, and knows what matters to operators along with having a deep understanding of the platform.

High Voltage Industries

Jul 31, 2025  on Shopify

We've been thoroughly impressed with the insights Retention X has provided. It’s given us a much clearer view of our customer data and helped us build smart strategies to boost retention. The app is super intuitive, and the value it brings to our business has been clear from day one. Big shoutout to the amazing support team—especially Kori! She's been incredibly helpful, responsive, and an absolute pleasure to work with. Highly recommend this app to any Shopify store looking to level up their retention game!

Anonymous Copenhagen Official Online Store

Jun 12, 2025  on Shopify

RetentionX has proved to be a great tool in providing valuable insights about our own customers that otherwise would be hard for us to understand. The data and insights available have enabled us to take one step further in media activation and I think that the RetentionX team did a great job in putting themselves in the shoes of businesses like ours. You can tell by the relevance of the data provided and when thinking about what questions they help us answer. Besides providing lots of relevant and sophisticated visualizations, we really appreciate that RetentionX has a great resource library and guides to help reading the insights and navigate across the multiple reports. Customer support is also great, always happy to help and super clear in their communication.

The James Brand

Jun 05, 2025  on Shopify

RetentionX has transformed how we understand and engage with our customers. The platform’s intuitive dashboards and advanced segmentation tools have provided us with actionable insights that were previously hard to uncover for a small team. The integration with our marketing stack, including Klaviyo, has streamlined our campaigns and improved targeting efficiency.

ace&jig

Jun 05, 2025  on Shopify

We have been very happy with the insights we've gained from Retention X, and have put them to use in our business strategies. It has offered more than it initially promised, and the support team has been prompt, super knowledgeable, and great at giving advice or tutorials. Highly recommend this tool!

The Mercer Brand

May 22, 2025  on Shopify

Retention X has been a game-changer for our customer insights. The dashboards are intuitive, and the segmentation tools help us take action fast. Highly recommend for any brand serious about retention.

Oleka Canvas

Apr 10, 2025  on Shopify

I highly recommend this app for tracking your data and setting up your segments! They offer great support and are very present to help you during the onboarding process. I had two meetings with Kori — she’s super friendly and very proactive in helping us get everything set up!

Béis

Apr 08, 2025  on Shopify

I've had the opportunity to work with Retention X across multiple brands, and it has been an invaluable tool for understanding holistic customer behavior while also allowing us to drill down into specific segments and cohorts with ease. The platform provides quick, actionable insights into consumer data and behavior, eliminating the need for time-consuming manual analysis. Plus, the support team is fantastic—always responsive and willing to help troubleshoot or provide guidance whenever needed.

Good Protein

Mar 28, 2025  on Shopify

We love using Retention X to achieve a more detailed metrics analysis. Alexandra has always been really helpful during our time with Retention X, even more during crunch times!

Boarderie

Mar 27, 2025  on Shopify

Retention X is pivotal in helping make day-to-day decisions. The ability to understand the average time between purchases. Seeing LTV through different lenses has helped to make crucial decisions around advertising. There are also a ton of resources around each set of data to ensure you understand what you're looking at.

Savile Row Company

Mar 19, 2025  on Shopify

Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out some strange anomalies! Kori on the customer team is always really helpful and quick whenever I have a query.

Yearly Co.

Mar 11, 2025  on Shopify

Retention X has been so helpful in gaining insights to our customer behavior without having to spend hours slicing and dicing data outside of Shopify. Kori has been great in making tweaks to make Retention X make sense for how we operate. Excited to continue to utilize the data to drive decisions.

Origin Coffee

Mar 06, 2025  on Shopify

Retention X is a powerful tool for retention tracking, LTV monitoring, and performance analysis, featuring a strong, intuitive interface and responsive support. It provides detailed insights into user retention and accurate LTV forecasting, making it a reliable choice for businesses looking to optimise engagement and revenue.

Melanie Auld Jewelry Canada

Mar 05, 2025  on Shopify

We have benefitted greatly from RetentionX and the valuable insights it provides. It has helped us better understand our customers and helps to understand where we need to improve and develop further. It integrates well with our existing Shopify Plus tech stack and we are very pleased with the platform.

BASBAS

Mar 05, 2025  on Shopify

This is one of the most powerful tools I use on a weekly basis across my small and large accounts. It's the easiest way to push specific segments to Google and Meta and a great way to slice and dice your customers.

MOLEQLAR

Mar 04, 2025  on Shopify

Retention X was an incredible help in analysing and sorting our data. When we needed help, Nadine jumped in to save the day and we were able to schedule a call immediately where she helped us understand and navigate our data. I highly recommend using the services of Retention X if you want to get the most out of your CRM.

Caroline Hirons

Feb 27, 2025  on Shopify

I have used Retention X at my previous company and I have just introduced it to my new company as I felt lost without it. It is a great tool to review data and formulate insights in a very simple way. The account management has been great too...Nadine has been on hand to answer all of our questions.

Aromatherapy Associates

Feb 26, 2025  on Shopify

This app is nothing short of fantastic and incredibly helpful in uncovering data that really grows your business. The extra support from Nadine and the team has been very much appreciated and I look forward to continuing to use the app and watch our business grow like never before. Thank you RetentionX

Dr. Motion

Feb 20, 2025  on Shopify

We just started using RetentionX and we're finding it extremely useful, giving us some very actionable insights that we're in the process of implementing. The integrations with different marketing platforms make it super easy to create highly targeted, niche audiences to whom we can personalize our marketing. Last but not least, Kori from the Account Strategy team has been instrumental in helping us get set up and make the most of everything RX has to offer!

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