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Customer reviews: Retention X

Develop by RetentionX

Reviews (104)

Overall rating
5

What Merchants Think

Merchants have expressed strong appreciation for "Retention X", lauding it as a crucial tool for understanding customer behavior and driving business growth. The app's seamless integration with Shopify and its user-friendly interface were frequently highlighted, along with its ability to provide in-depth consumer insights that lead to actionable strategies. Many merchants value the exceptional customer support, particularly during onboarding and transitions.

Key Strengths

  • Comprehensive consumer insights and behavior analytics.
  • User-friendly interface and seamless Shopify integration.
  • Effective customer segmentation and audience targeting.
  • Outstanding customer support and onboarding process.
  • Improvement in customer retention and revenue generation.
  • Accurate and actionable data-driven recommendations.
  • Ease of integration with marketing platforms like Meta and Klaviyo.

Common Concerns

  • Limited historical data can delay the creation of useful customer segments.
  • Potential need for improvements as the app grows to address uncovered limitations.

Final Thoughts

Overall, "Retention X" is highly regarded by merchants as a powerful tool offering valuable consumer insights and data-driven recommendations. It significantly aids in customer segmentation, retention strategies, and revenue growth, making it a must-have for e-commerce businesses using Shopify. Despite minor drawbacks, the excellent customer support and feature set make "Retention X" a popular choice among businesses looking to deepen their understanding of customer behavior and optimize their marketing efforts.

Origin Coffee

Mar 06, 2025  on Shopify

Retention X is a powerful tool for retention tracking, LTV monitoring, and performance analysis, featuring a strong, intuitive interface and responsive support. It provides detailed insights into user retention and accurate LTV forecasting, making it a reliable choice for businesses looking to optimise engagement and revenue.

Melanie Auld Jewelry Canada

Mar 05, 2025  on Shopify

We have benefitted greatly from RetentionX and the valuable insights it provides. It has helped us better understand our customers and helps to understand where we need to improve and develop further. It integrates well with our existing Shopify Plus tech stack and we are very pleased with the platform.

MOLEQLAR

Mar 04, 2025  on Shopify

Retention X was an incredible help in analysing and sorting our data. When we needed help, Nadine jumped in to save the day and we were able to schedule a call immediately where she helped us understand and navigate our data. I highly recommend using the services of Retention X if you want to get the most out of your CRM.

Caroline Hirons

Feb 27, 2025  on Shopify

I have used Retention X at my previous company and I have just introduced it to my new company as I felt lost without it. It is a great tool to review data and formulate insights in a very simple way. The account management has been great too...Nadine has been on hand to answer all of our questions.

Aromatherapy Associates

Feb 26, 2025  on Shopify

This app is nothing short of fantastic and incredibly helpful in uncovering data that really grows your business. The extra support from Nadine and the team has been very much appreciated and I look forward to continuing to use the app and watch our business grow like never before. Thank you RetentionX

Dr. Motion

Feb 20, 2025  on Shopify

We just started using RetentionX and we're finding it extremely useful, giving us some very actionable insights that we're in the process of implementing. The integrations with different marketing platforms make it super easy to create highly targeted, niche audiences to whom we can personalize our marketing. Last but not least, Kori from the Account Strategy team has been instrumental in helping us get set up and make the most of everything RX has to offer!

Medterra

Feb 14, 2025  on Shopify

RetentionX has been an invaluable tool for solving complex multi-store funnel analytics, giving us clear visibility into customer behavior across different touchpoints. The platform makes it easy to uncover insights that would have otherwise required extensive manual work, helping us make data-driven decisions with confidence. A huge shoutout to Allie for her incredible coaching, guidance, and partnership—her time and expertise have been instrumental in leveling up our team. Highly recommend.

Metavo.com

Jan 28, 2025  on Shopify

Fantastic platform to help us focus on what matters vs shiny objects. A consumer centric model that delivers. No bugs, clean data in an objective way.

Snibbs

Jan 23, 2025  on Shopify

Really has helped us unlock our data in a meaningful way! The onboarding and CX teams have been outstanding. Feels like we're ready to level up after sorting through so many apps and reports.

Moda Xpress

Jan 12, 2025  on Shopify

Great app and amazing support. Allie has been the best :) Data is accurate and integrations are easy. Thanks!

Plank+Beam

Jan 07, 2025  on Shopify

RetentionX has allowed us to dig deeper into insights on products and customers. RetentionX is easy to use and has became an essential source of data for our brand. Alexandra from RetentionX has been SO helpful and knowledgeable!

Gorgeous Alpacas

Jan 06, 2025  on Shopify

This gives you a lot of data very quickly. I found it really easy to take some of the lists and add to my Audiences in Meta too. Now looking at what I can do next.

KOALA ECO

Jan 05, 2025  on Shopify

Retention X is one of the best tools we have available. It has helped us to understand different segments and behaviours. The team are also so insightful and true experts on what the platform has to offer.

NICKIS

Nov 17, 2024  on Shopify

We've been using RetentionX for over three years now, and it has consistently among our most valuable tools. Now that we've moved to Shopify, we're thrilled that the app seamlessly integrates with our store and continues to provide the same exceptional insights and functionality we've come to rely on. RetentionX has revolutionized the way we understand our customers. The ability to drill down into product-level performance has helped us uncover hidden opportunities that were impossible to identify before. With actionable data and automation, we've seen incredible improvements in both retention and overall revenue. What stands out most is how adaptable the suite is - whether it's tracking behavior, optimizing collections, or increasing LTV, RetentionX truly works in every aspect of our business. The support team has also been phenomenal, guiding us through the transition to Shopify and making sure we're getting the most out of every feature. We couldn't imagine running NICKIS.COM without it. Highly recommended!

Alp N Rock

Nov 12, 2024  on Shopify

Great tool for reporting and gaining more insight into customer behavior, LTV, and follow up purchases. We also like the audience integration with Meta and Google. Really affordable as well!

Cuner Ahabe

Nov 04, 2024  on Shopify

Have been able to draw valuable customer insights into our reporting and help build out Klaviyo automations very easily.

IntoConcrete

Oct 20, 2024  on Shopify

Retention X is one of the best applications we've ever used. Beautiful and super intuitive interface, best features for customer segmentation and retention - continuously improving and adding more... and the cherry on top, incredible customer support. This isn't the first retention app we have used but it's definitely the last one. Thanks team Retention X!

Dream Life

Oct 13, 2024  on Shopify

It's a really useful app - love the segmentation it allows and particularly love the insights it provides that help us focus on what to do first to build revenue!

Sneakerhype

Oct 10, 2024  on Shopify

Retention X has been a game-changer for our business! The platform offers incredible insights that will definitely help us improve customer retention and hopefully also boost our revenue. The demos were also super helpful—Nadine went above and beyond, not only explaining the many useful options of the app but also offering great additional advice tailored to our needs. The interface is user-friendly, making it easy to track key metrics and implement data-driven strategies. Highly recommend Retention X to any business looking to take their customer retention to the next level!

Nouka

Oct 03, 2024  on Shopify

We’ve been using RetentionX for a few months now, and we’re really impressed with the platform. The insights have been invaluable, especially for tracking customer behavior and improving retention strategies. As a fashion brand with quite a few SKUs, we’ve seen promising results from their recently launched Merchandise Optimization tool, which has helped us make data-driven decisions that directly impact our bottom line. Alex and his team have been incredibly helpful, always responsive and ready to support us with any questions or customizations we needed. We’re excited to see how RetentionX continues to evolve and help our business grow!

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