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Customer reviews: Retention X

Develop by RetentionX

Reviews (104)

Overall rating
5

What Merchants Think

Merchants have expressed strong appreciation for "Retention X", lauding it as a crucial tool for understanding customer behavior and driving business growth. The app's seamless integration with Shopify and its user-friendly interface were frequently highlighted, along with its ability to provide in-depth consumer insights that lead to actionable strategies. Many merchants value the exceptional customer support, particularly during onboarding and transitions.

Key Strengths

  • Comprehensive consumer insights and behavior analytics.
  • User-friendly interface and seamless Shopify integration.
  • Effective customer segmentation and audience targeting.
  • Outstanding customer support and onboarding process.
  • Improvement in customer retention and revenue generation.
  • Accurate and actionable data-driven recommendations.
  • Ease of integration with marketing platforms like Meta and Klaviyo.

Common Concerns

  • Limited historical data can delay the creation of useful customer segments.
  • Potential need for improvements as the app grows to address uncovered limitations.

Final Thoughts

Overall, "Retention X" is highly regarded by merchants as a powerful tool offering valuable consumer insights and data-driven recommendations. It significantly aids in customer segmentation, retention strategies, and revenue growth, making it a must-have for e-commerce businesses using Shopify. Despite minor drawbacks, the excellent customer support and feature set make "Retention X" a popular choice among businesses looking to deepen their understanding of customer behavior and optimize their marketing efforts.

OGÉR

Sep 23, 2024  on Shopify

RetentionX is easy to use, and the team has been very helpful in ensuring we get the most out of it. We’re using it for better audience segmentation, making our campaigns more effective. Highly recommend!

AEMBR

Sep 22, 2024  on Shopify

RetentionX has such great insights for our brand that Shopify simply cannot provide; or buries. Understanding the customer journey is essential to profitably scaling a business, as is improving customer retention! Highly recommend going for the merchandising upgrade- it's a game-changer for us! What are you waiting for??

Bravado Spice

Sep 18, 2024  on Shopify

RententionX is perfect for people like myself who were thrown into the head of e-commerce role with the company I am with. I have been studying SEO strategies for the better part of the year to learn my new role, and RetentionX has helped in so many ways. Very helpful for better understanding of your customer behaviors and predictions. So much data at your finger tips. Very easy to navigate.

Tupperware Israel

Sep 18, 2024  on Shopify

A great product that gives you a lot of very useful insight to your store, that you can transform into $. Great Product, Great Service & Great People!

Blvck

Sep 16, 2024  on Shopify

Great, user-friendly platform. The team has been incredibly supportive, ensuring we know how to maximize its potential. Our Meta agency is using it to enhance audience targeting, and it's been a game-changer for segmenting our Klaviyo campaigns. The insights feature is especially valuable, offering great ideas to unlock additional revenue for the brand. Highly recommend!

Aliangé Skincare

Sep 16, 2024  on Shopify

Amazing app, incredibly intuitive and simple UI. Competitive pricing and great team behind it. 10/10 would recommend.

Nimble Activewear

Jul 20, 2024  on Shopify

Great user friendly platform and super supportive team. Have been able to draw valuable customer insights into our reporting and help build out Klaviyo automations very easily.

ACAI

Jul 03, 2024  on Shopify

THE best CDP for Shopify EVER! RetentionX offers everything on the customer that Shopify doesn't. It's like having your own team of Customer data analysts all in one app. Everything is so easy to read and and actionable! RetentionX make is so easy to find quick wins. If you're unsure of anything they are also brilliant jumping on a call and helping out. I've now been using this for 2 clients and the results are amazing.

MASHBIR//365

Jun 18, 2024  on Shopify

We've tested many analytics and segmentation tools for Shopify and found that RetentioX by far provides the best value for money. We haven't even started to scratch the surface of the options provided by RX, and already gained a lot of insights and actual revenue from it. Highly recommended.

Skida | Headwear & Accessories

Apr 26, 2024  on Shopify

Insightful data in an easy-to-use tool. In addition to crunching the data, the tool's Help Desk and videos provide even more depth to understanding the data's potential outcomes. The customer support is stellar, and our representative, Allie, is so responsive. RetentionX is the path to growing your Shopify store!

Modern Times Beer

Apr 23, 2024  on Shopify

Retention X has provided us with valuable insights into our DTC customers. We're able to segment different types of customers, tailor our promotions and discounts more effectively, engage with new and returning customers, and identify new opportunities to increase revenue.

Solid Stash

Apr 17, 2024  on Shopify

Definitely simplifies our reporting by a lot. The graphs and data is clearly explained. Flexible pricing structure so for us it's good value for money.

LOZURI

Apr 16, 2024  on Shopify

Retention X has provided us with more insights than the default reporting that Shopify provides. Furthermore, it includes actionable items we can implement to improve our revenue with both new and return customers, further helping the business grow. With the customer segments, we're also able to start a plan and execute against it to engage with customers across all segments without us having to build the segments ourselves. Excellent UI/dashboard as well, and we love the daily report emails!

LXMI

Mar 28, 2024  on Shopify

Really great app! It has a lot of useful functions and really helpful insights. The instruction videos are also fantastic to help the user understand how to combine reports to unlock deeper knowledge about consumer behavior and opportunities for growth. It was easy to install. We've tried some different CLV related apps in the past and this one works the best. Especially for a small business, the pricing for this app is really fair, so we definitely recommend this app! The customer service is also friendly and super fast. The only thing we're missing (and for which we removed a star) that we've seen in other apps, is better historical data. It takes a while to build up useful data, especially when creating segments, and that is something we haven't found a good work-around for yet. Hoping that functionality will be improved as RetentionX continues to grow - but even without it, really happy we found this app!

LOMA RETAIL

Mar 28, 2024  on Shopify

The insights and forecast data has been immensely valuable. Not to mention an email reminder that simply tells you who and when to target for additional sales! Nadine has been extremely helpful and I'm using this app on about 20 stores now.

FOR OTHERS

Mar 28, 2024  on Shopify

We have our RetentionX dashboard open every single day. It's a beautiful UX, and super easy to set up and customize. The team is super helpful whenever we have a question. Couldn't recommend enough!

Frontier Pets

Jan 16, 2024  on Shopify

Customer service is great. Very good at understanding our customer base and segmentation. Fantastic for reporting.

Drink Dry

Dec 23, 2023  on Shopify

Highly recommended for e-commerce businesses looking to enhance customer relationships and drive long-term success.

Revolution Fibers

Dec 13, 2023  on Shopify

An insanely insightful and useful app with actionable data driven recommendations. From understanding which customers are due to order again, to what you should be selling them and where your free shipping threshold should be, this app is an absolutely critical tool for anyone trying to scale. I can't recommend RetentionX, or the team behind it enough.

Dries Van Noten

Dec 06, 2023  on Shopify

Must-have app for any shopify ecom. The set-up is truly seamless and the solution very easy to use, give you immediate access to tons of powerful consumer insights. You cannot live without it once you tested it. And the team is amazingly responsive and helpful.

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