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Customer reviews: Retention X

Develop by RetentionX

Reviews (110)

Overall rating
5

What Merchants Think

Merchants have expressed strong appreciation for "Retention X", lauding it as a crucial tool for understanding customer behavior and driving business growth. The app's seamless integration with Shopify and its user-friendly interface were frequently highlighted, along with its ability to provide in-depth consumer insights that lead to actionable strategies. Many merchants value the exceptional customer support, particularly during onboarding and transitions.

Key Strengths

  • Comprehensive consumer insights and behavior analytics.
  • User-friendly interface and seamless Shopify integration.
  • Effective customer segmentation and audience targeting.
  • Outstanding customer support and onboarding process.
  • Improvement in customer retention and revenue generation.
  • Accurate and actionable data-driven recommendations.
  • Ease of integration with marketing platforms like Meta and Klaviyo.

Common Concerns

  • Limited historical data can delay the creation of useful customer segments.
  • Potential need for improvements as the app grows to address uncovered limitations.

Final Thoughts

Overall, "Retention X" is highly regarded by merchants as a powerful tool offering valuable consumer insights and data-driven recommendations. It significantly aids in customer segmentation, retention strategies, and revenue growth, making it a must-have for e-commerce businesses using Shopify. Despite minor drawbacks, the excellent customer support and feature set make "Retention X" a popular choice among businesses looking to deepen their understanding of customer behavior and optimize their marketing efforts.

Moda Xpress

Jan 12, 2025  on Shopify

Great app and amazing support. Allie has been the best :) Data is accurate and integrations are easy. Thanks!

Plank+Beam

Jan 07, 2025  on Shopify

RetentionX has allowed us to dig deeper into insights on products and customers. RetentionX is easy to use and has became an essential source of data for our brand. Alexandra from RetentionX has been SO helpful and knowledgeable!

Gorgeous Alpacas

Jan 06, 2025  on Shopify

This gives you a lot of data very quickly. I found it really easy to take some of the lists and add to my Audiences in Meta too. Now looking at what I can do next.

KOALA ECO

Jan 05, 2025  on Shopify

Retention X is one of the best tools we have available. It has helped us to understand different segments and behaviours. The team are also so insightful and true experts on what the platform has to offer.

NICKIS

Nov 17, 2024  on Shopify

We've been using RetentionX for over three years now, and it has consistently among our most valuable tools. Now that we've moved to Shopify, we're thrilled that the app seamlessly integrates with our store and continues to provide the same exceptional insights and functionality we've come to rely on. RetentionX has revolutionized the way we understand our customers. The ability to drill down into product-level performance has helped us uncover hidden opportunities that were impossible to identify before. With actionable data and automation, we've seen incredible improvements in both retention and overall revenue. What stands out most is how adaptable the suite is - whether it's tracking behavior, optimizing collections, or increasing LTV, RetentionX truly works in every aspect of our business. The support team has also been phenomenal, guiding us through the transition to Shopify and making sure we're getting the most out of every feature. We couldn't imagine running NICKIS.COM without it. Highly recommended!

Alp N Rock

Nov 12, 2024  on Shopify

Great tool for reporting and gaining more insight into customer behavior, LTV, and follow up purchases. We also like the audience integration with Meta and Google. Really affordable as well!

Cuner Ahabe

Nov 04, 2024  on Shopify

Have been able to draw valuable customer insights into our reporting and help build out Klaviyo automations very easily.

IntoConcrete

Oct 20, 2024  on Shopify

Retention X is one of the best applications we've ever used. Beautiful and super intuitive interface, best features for customer segmentation and retention - continuously improving and adding more... and the cherry on top, incredible customer support. This isn't the first retention app we have used but it's definitely the last one. Thanks team Retention X!

Dream Life

Oct 13, 2024  on Shopify

It's a really useful app - love the segmentation it allows and particularly love the insights it provides that help us focus on what to do first to build revenue!

Sneakerhype

Oct 10, 2024  on Shopify

Retention X has been a game-changer for our business! The platform offers incredible insights that will definitely help us improve customer retention and hopefully also boost our revenue. The demos were also super helpful—Nadine went above and beyond, not only explaining the many useful options of the app but also offering great additional advice tailored to our needs. The interface is user-friendly, making it easy to track key metrics and implement data-driven strategies. Highly recommend Retention X to any business looking to take their customer retention to the next level!

Nouka

Oct 03, 2024  on Shopify

We’ve been using RetentionX for a few months now, and we’re really impressed with the platform. The insights have been invaluable, especially for tracking customer behavior and improving retention strategies. As a fashion brand with quite a few SKUs, we’ve seen promising results from their recently launched Merchandise Optimization tool, which has helped us make data-driven decisions that directly impact our bottom line. Alex and his team have been incredibly helpful, always responsive and ready to support us with any questions or customizations we needed. We’re excited to see how RetentionX continues to evolve and help our business grow!

OGÉR

Sep 23, 2024  on Shopify

RetentionX is easy to use, and the team has been very helpful in ensuring we get the most out of it. We’re using it for better audience segmentation, making our campaigns more effective. Highly recommend!

AEMBR

Sep 22, 2024  on Shopify

RetentionX has such great insights for our brand that Shopify simply cannot provide; or buries. Understanding the customer journey is essential to profitably scaling a business, as is improving customer retention! Highly recommend going for the merchandising upgrade- it's a game-changer for us! What are you waiting for??

Bravado Spice

Sep 18, 2024  on Shopify

RententionX is perfect for people like myself who were thrown into the head of e-commerce role with the company I am with. I have been studying SEO strategies for the better part of the year to learn my new role, and RetentionX has helped in so many ways. Very helpful for better understanding of your customer behaviors and predictions. So much data at your finger tips. Very easy to navigate.

Tupperware Israel

Sep 18, 2024  on Shopify

A great product that gives you a lot of very useful insight to your store, that you can transform into $. Great Product, Great Service & Great People!

Blvck

Sep 16, 2024  on Shopify

Great, user-friendly platform. The team has been incredibly supportive, ensuring we know how to maximize its potential. Our Meta agency is using it to enhance audience targeting, and it's been a game-changer for segmenting our Klaviyo campaigns. The insights feature is especially valuable, offering great ideas to unlock additional revenue for the brand. Highly recommend!

Aliangé Skincare

Sep 16, 2024  on Shopify

Amazing app, incredibly intuitive and simple UI. Competitive pricing and great team behind it. 10/10 would recommend.

Nimble Activewear

Jul 20, 2024  on Shopify

Great user friendly platform and super supportive team. Have been able to draw valuable customer insights into our reporting and help build out Klaviyo automations very easily.

ACAI

Jul 03, 2024  on Shopify

THE best CDP for Shopify EVER! RetentionX offers everything on the customer that Shopify doesn't. It's like having your own team of Customer data analysts all in one app. Everything is so easy to read and and actionable! RetentionX make is so easy to find quick wins. If you're unsure of anything they are also brilliant jumping on a call and helping out. I've now been using this for 2 clients and the results are amazing.

MASHBIR//365

Jun 18, 2024  on Shopify

We've tested many analytics and segmentation tools for Shopify and found that RetentioX by far provides the best value for money. We haven't even started to scratch the surface of the options provided by RX, and already gained a lot of insights and actual revenue from it. Highly recommended.

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