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Customer reviews: Post Purchase Upsell—ReSell

Develop by DevIT.Software

Reviews (67)

Overall rating
4.9

What Merchants Think

The "Post Purchase Upsell—ReSell" app is generally well-received by merchants who appreciate its user-friendly interface, advanced features, and customer support. Many merchants have noticed a significant improvement in their sales and average order values since implementing the app. Users often commend the app's integration with AI technology and its easy setup, offering enhanced post-purchase customer experiences.

Key Strengths

  • User-friendly and easy to set up.
  • Advanced AI-driven features that increase average order value (AOV).
  • Responsive and helpful customer support.
  • Versatile and customizable upsell options.
  • Cost-effective pricing and availability of a free plan with lots of features.
  • Efficient in generating additional sales post-purchase.

Common Concerns

  • Issues with declined upsell transactions affecting stats and revenue.
  • Potential difficulty for first-time users due to differences from other apps.
  • Reports of statistical inaccuracies and extra work caused by transaction errors.

Final Thoughts

Overall, "Post Purchase Upsell—ReSell" is a highly effective tool for e-commerce businesses looking to leverage post-purchase sales strategies. While it excels in ease of use and feature richness, there are some concerns about transaction accuracy and support responsiveness that need to be addressed. Nevertheless, its capability to significantly boost sales makes it a valuable asset for modern online retailers.

Organics Ocean

Oct 18, 2023  on Shopify

**UPDATE**They have fixed the UI to allow for first time buyers to purchase. They are also working on a fix for the declined transaction issue. Will update. Their platform adds DECLINED upsell transactions to your stats, passes them to fulfillment, AND charges you for them. This is boarder line fraud. not to mention completely ruins all stats, and creates extra work trying to catch the declined upsells before they ship. I have lost thousands in inventory because of this app. They have charged me for declined upsell revenue. And i spent over 10 hours AT LEAST trying to tell them to fix it. over and over and over again. I've told them over and over and over again for months and they refuse to acknowledge the issue. After warning after warning, request after request, I will be forced to report this app to Shopify incompetence and for fraud. It is absolutely unacceptable behavior.

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