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Customer reviews: Post Purchase Upsell—ReSell

Develop by DevIT.Software
<h3>What Merchants Think</h3> <p>The "Post Purchase Upsell—ReSell" app is generally well-received by merchants who appreciate its user-friendly interface, advanced features, and customer support. Many merchants have noticed a significant improvement in their sales and average order values since implementing the app. Users often commend the app's integration with AI technology and its easy setup, offering enhanced post-purchase customer experiences.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly and easy to set up.</li> <li>Advanced AI-driven features that increase average order value (AOV).</li> <li>Responsive and helpful customer support.</li> <li>Versatile and customizable upsell options.</li> <li>Cost-effective pricing and availability of a free plan with lots of features.</li> <li>Efficient in generating additional sales post-purchase.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with declined upsell transactions affecting stats and revenue.</li> <li>Potential difficulty for first-time users due to differences from other apps.</li> <li>Reports of statistical inaccuracies and extra work caused by transaction errors.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Post Purchase Upsell—ReSell" is a highly effective tool for e-commerce businesses looking to leverage post-purchase sales strategies. While it excels in ease of use and feature richness, there are some concerns about transaction accuracy and support responsiveness that need to be addressed. Nevertheless, its capability to significantly boost sales makes it a valuable asset for modern online retailers.</p>

Reviews (73)

Overall rating
4.7

What Merchants Think

The "Post Purchase Upsell—ReSell" app is generally well-received by merchants who appreciate its user-friendly interface, advanced features, and customer support. Many merchants have noticed a significant improvement in their sales and average order values since implementing the app. Users often commend the app's integration with AI technology and its easy setup, offering enhanced post-purchase customer experiences.

Key Strengths

  • User-friendly and easy to set up.
  • Advanced AI-driven features that increase average order value (AOV).
  • Responsive and helpful customer support.
  • Versatile and customizable upsell options.
  • Cost-effective pricing and availability of a free plan with lots of features.
  • Efficient in generating additional sales post-purchase.

Common Concerns

  • Issues with declined upsell transactions affecting stats and revenue.
  • Potential difficulty for first-time users due to differences from other apps.
  • Reports of statistical inaccuracies and extra work caused by transaction errors.

Final Thoughts

Overall, "Post Purchase Upsell—ReSell" is a highly effective tool for e-commerce businesses looking to leverage post-purchase sales strategies. While it excels in ease of use and feature richness, there are some concerns about transaction accuracy and support responsiveness that need to be addressed. Nevertheless, its capability to significantly boost sales makes it a valuable asset for modern online retailers.

Sans Drinks

Mar 07, 2025  on Shopify

The support team has been disappointing. I requested a small layout change, but even after 30 days, it has not been properly implemented. Despite multiple follow-ups, they keep saying the task is completed when it is not. The lack of efficiency and communication is frustrating.

brows by bossy

Feb 21, 2025  on Shopify

Support is extremely limited in their knowledge of their own app. They will tell you that Stripe payments are not functional with their app - when they are. They blame Shopify limitations that don't actually apply to your store when you read through them. They will tell you that their dysfunctional app is the issue of anyone but the app. For example - I have two of the exact same post-purchase offer - one has a 34% conversion rate and one has a 0% conversion rate. Support's response was that the 0% conversion rate offer just wasn't good enough - without even looking to confirm the offer. Had they looked, they would see that it is the literal exact same offer - copy paste. Out of 4 funnels, only one was actually working. The other 3 had payment error messages and didn't present the correct offers, or didn't present the offer at all. Less than half of my checkouts were even able to see the offer at all. The bottom line here is that this app isn't ready for launch and their support isn't ready for anything.

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