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Customer reviews: Post Purchase Upsell—ReSell

Develop by DevIT.Software
<h3>What Merchants Think</h3> <p>The "Post Purchase Upsell—ReSell" app is generally well-received by merchants who appreciate its user-friendly interface, advanced features, and customer support. Many merchants have noticed a significant improvement in their sales and average order values since implementing the app. Users often commend the app's integration with AI technology and its easy setup, offering enhanced post-purchase customer experiences.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly and easy to set up.</li> <li>Advanced AI-driven features that increase average order value (AOV).</li> <li>Responsive and helpful customer support.</li> <li>Versatile and customizable upsell options.</li> <li>Cost-effective pricing and availability of a free plan with lots of features.</li> <li>Efficient in generating additional sales post-purchase.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with declined upsell transactions affecting stats and revenue.</li> <li>Potential difficulty for first-time users due to differences from other apps.</li> <li>Reports of statistical inaccuracies and extra work caused by transaction errors.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Post Purchase Upsell—ReSell" is a highly effective tool for e-commerce businesses looking to leverage post-purchase sales strategies. While it excels in ease of use and feature richness, there are some concerns about transaction accuracy and support responsiveness that need to be addressed. Nevertheless, its capability to significantly boost sales makes it a valuable asset for modern online retailers.</p>

Reviews (73)

Overall rating
4.7

What Merchants Think

The "Post Purchase Upsell—ReSell" app is generally well-received by merchants who appreciate its user-friendly interface, advanced features, and customer support. Many merchants have noticed a significant improvement in their sales and average order values since implementing the app. Users often commend the app's integration with AI technology and its easy setup, offering enhanced post-purchase customer experiences.

Key Strengths

  • User-friendly and easy to set up.
  • Advanced AI-driven features that increase average order value (AOV).
  • Responsive and helpful customer support.
  • Versatile and customizable upsell options.
  • Cost-effective pricing and availability of a free plan with lots of features.
  • Efficient in generating additional sales post-purchase.

Common Concerns

  • Issues with declined upsell transactions affecting stats and revenue.
  • Potential difficulty for first-time users due to differences from other apps.
  • Reports of statistical inaccuracies and extra work caused by transaction errors.

Final Thoughts

Overall, "Post Purchase Upsell—ReSell" is a highly effective tool for e-commerce businesses looking to leverage post-purchase sales strategies. While it excels in ease of use and feature richness, there are some concerns about transaction accuracy and support responsiveness that need to be addressed. Nevertheless, its capability to significantly boost sales makes it a valuable asset for modern online retailers.

Sans Drinks

Mar 07, 2025  on Shopify

The support team has been disappointing. I requested a small layout change, but even after 30 days, it has not been properly implemented. Despite multiple follow-ups, they keep saying the task is completed when it is not. The lack of efficiency and communication is frustrating.

Babenko Brand

Mar 05, 2025  on Shopify

Resell is a great app! It helps me increase sales and is very easy to set up. I love the Pay As You Go plan for beginners. Thanks for this app—I highly recommend it!

Sage & Sill

Feb 26, 2025  on Shopify

This app is efficient, highly customizable, and supports automated upsells, which are critical to a business like ours. As always, DevIT.Software delivers a great experience at a competitive price.

brows by bossy

Feb 21, 2025  on Shopify

Support is extremely limited in their knowledge of their own app. They will tell you that Stripe payments are not functional with their app - when they are. They blame Shopify limitations that don't actually apply to your store when you read through them. They will tell you that their dysfunctional app is the issue of anyone but the app. For example - I have two of the exact same post-purchase offer - one has a 34% conversion rate and one has a 0% conversion rate. Support's response was that the 0% conversion rate offer just wasn't good enough - without even looking to confirm the offer. Had they looked, they would see that it is the literal exact same offer - copy paste. Out of 4 funnels, only one was actually working. The other 3 had payment error messages and didn't present the correct offers, or didn't present the offer at all. Less than half of my checkouts were even able to see the offer at all. The bottom line here is that this app isn't ready for launch and their support isn't ready for anything.

Ivorie Studio

Nov 20, 2024  on Shopify

It's been a great experience using this app! The features are complete and the analytics are easy to understand. Also they are very quick to respond with any questions and explain about the steps of creating funnel for the upsell. Love love love this app!

ShopyScale

Sep 21, 2024  on Shopify

Eine Sage an der App. Wir haben echt uns geärgert, dass wir sie nicht von Anfang an genutzt haben, damit geringen Aufwand wirklich sehr sehr viel mehr Bestellungen eingetroffen sind. Vielen vielen Dank an die Entwickler. Wir machten geilen Job

Piece of Holy Land

Sep 21, 2024  on Shopify

We tested more than couple of these Post Purchase apps and ReSell by far is easiest to set up and integrates flawlessly. Also the support team is exceptional and very transparent! Their prices are more than fair too... Super recommended app

EliteFlare

May 26, 2024  on Shopify

Once you figure out that this app works a little differently the other Upsell apps it is really quite powerful. I've played with several options before arriving and sticking with this one. Further to that the support is just what it should be. Supportive.

ExpertPhotography

May 07, 2024  on Shopify

Easily the most versatile and customisable upsell software. It's easy to use (I must have looked at them all), has the most advanced features, the lowest price, and the best support. The support has been really responsive and open to new ideas.

The Safe Dog Chew Company

Apr 12, 2024  on Shopify

I recently integrated Resell App into my e-commerce business, and I must say, it's been a game-changer. This post-purchase app, equipped with AI technology, revolutionizes the way we choose products and creates funnels to boost Average Order Value (AOV). Within just a couple of hours of implementation, we experienced our first sale, and the impact was undeniable. Resell App's ability to analyze customer preferences and behavior to curate personalized product recommendations is remarkable. Not only does it enhance the post-purchase experience for our customers, but it also significantly contributes to our bottom line. What sets Resell App apart is its seamless integration of AI-driven recommendations into our sales funnels. By strategically guiding customers through a tailored journey after their initial purchase, we've witnessed a notable increase in AOV. The app's intuitive interface and ease of use make it a valuable asset for businesses looking to optimize their funnels and drive revenue. Despite being in the early stages of optimizing our funnels, the results speak volumes. The number of sales we're generating is impressive, considering our recent implementation of Resell App. It's evident that this app has the potential to transform the way we approach post-purchase engagement and drive sustainable growth for our business. In conclusion, I highly recommend Resell App to any e-commerce business looking to leverage AI technology to enhance customer experience and maximize sales. With its innovative features and tangible results, it's undoubtedly a must-have tool for modern online retailers.

MY RECOVERY STORE

Mar 18, 2024  on Shopify

We're still new to using this app so we find it quite different from other apps as this appears after confirmation of order has been made. But so far it is working. As long as it's working.. it is good. We didn't encounter any problems with it so far. And the team is great. They are able to answer our inquiries right away.

SHOPIZEM

Mar 01, 2024  on Shopify

ReSell—Post Purchase Upsell is a highly-rated app with lots of features even in its free plan. It's great for implementing post-purchase upsells, and the customer support is top-notch. Giving it a 5-star rating would be well-deserved.

Organics Ocean

Oct 18, 2023  on Shopify

**UPDATE**They have fixed the UI to allow for first time buyers to purchase. They are also working on a fix for the declined transaction issue. Will update. Their platform adds DECLINED upsell transactions to your stats, passes them to fulfillment, AND charges you for them. This is boarder line fraud. not to mention completely ruins all stats, and creates extra work trying to catch the declined upsells before they ship. I have lost thousands in inventory because of this app. They have charged me for declined upsell revenue. And i spent over 10 hours AT LEAST trying to tell them to fix it. over and over and over again. I've told them over and over and over again for months and they refuse to acknowledge the issue. After warning after warning, request after request, I will be forced to report this app to Shopify incompetence and for fraud. It is absolutely unacceptable behavior.

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