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Customer reviews: AI Request a Quote, Hide Price

Develop by Shopify

Reviews (136)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants for "SB Request a Quote, Hide Price" is highly positive. Many users appreciate the app for its ease of use and effectiveness in allowing customers to request quotes and hide prices seamlessly. The support team, particularly members like Jay and Samta, receives frequent praise for their superb and proactive customer service. However, a few users have encountered issues related to design customization and functionality when hiding prices on certain Shopify themes.

Key Strengths

  • Highly efficient and responsive customer support.
  • Simplifies the process of requesting quotes and hiding prices for products or collections.
  • Ease of setup and user-friendly interface.
  • Flexibility in customizing solutions to meet unique business needs.
  • Effective in improving customer inquiry handling and lead qualification.

Common Concerns

  • Occasional issues with hiding prices, especially with specific Shopify theme interactions.
  • Desire for more customization options in the app's design elements.
  • Reports of frustrating experiences with support, though these are a minority.

Final Thoughts

SB Request a Quote, Hide Price is largely popular among its users for fulfilling its intended purpose effectively and is backed by a support team renowned for their timely and helpful assistance. While there are some minor areas for improvement, particularly in design customization and compatibility with all Shopify elements, the app remains a valuable tool for businesses seeking more flexible pricing and inquiry management solutions.

Resin Bound

Aug 13, 2025  on Shopify

prompt support, still need to figure few bits, but overall support is good.

The Ritchie Group - Aviation Part and Tool Sales

Jul 24, 2025  on Shopify

That app works well. I wish there were more customization available, but I see there are frequent updates, so it'll just take some time. I do not like that there are no free trials (Reason for 4 stars) Other competitor apps do offer free trials; especially when deciding which to use, it's a lot easier to have a free trial to see if the app will work with your website, without having to pay for it and request a refund if you do not like it. (At least when I first downloaded this app a few months ago, there was no option for free trials.) The customer service office is based in Asia. Because of this, reaching out to support during normal business hours in the United States will be nighttime where they are, and vice versa, not a complaint, but something to keep in mind. Support inquired about me leaving a review, and I told them I will; following that, I received 6+ emails requesting me to leave a quote and asking if I had received their emails. I understand that positive reviews help in sales, but 6 emails asking if I am receiving their other emails is a little extreme. I appreciate emails, but not that many. If you are on the fence about downloading this app, I would recommend it. I would enjoy more customizations here and there, such as some items being "Call for quote" while others are "Add to Quote (Email)". Also, for the RFQ Visibility, there are only two options: All Products and Manual Product. Having a third option of "Select All Except..." would be helpful for stores with large inventories where a majority are RFQ with some being just "Add to Cart".

C5 Coverings

Jan 27, 2025  on Shopify

Muy buena en relación calidad/precio y buenísima en servicio postventa para solucionar posibles errores.

Pavoni Italia S.p.A.

Oct 15, 2024  on Shopify

Very rapid and precise!

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