Replyma helps merchants manage support in one place. Connect your store to sync orders, customers, and products, then handle Email and Live Chat with AI replies grounded in your policies and help articles. Agents can look up orders, issue refunds, cancel orders, update shipping addresses, use macros and automation rules, and track CSAT and team performance.

• AI replies using your policies, help articles, and Shopify order data.
• Shared inbox for Email and Live Chat with routing and human takeover.
• In-ticket order actions: refunds, cancellations, and address updates.
• Macros, automation rules, and flows for repeat support work.
• Analytics, CSAT, API keys, and webhooks for reporting and integrations.