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Replyma

Develop by Shopify

$49-$199

/ Month
Free plan available 3 Days Free Trial

Streamline merchant support with AI replies and integrated order management.

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About Replyma

Launched May 11, 2026

Categories

Helpdesk

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

AI helpdesk for stores. Reply faster with order-aware support in one shared inbox.

Replyma helps merchants manage support in one place. Connect your store to sync orders, customers, and products, then handle Email and Live Chat with AI replies grounded in your policies and help articles. Agents can look up orders, issue refunds, cancel orders, update shipping addresses, use macros and automation rules, and track CSAT and team performance.

Replyma helps merchants manage support in one place. Connect your store to sync orders, customers, and products, then handle Email and Live Chat with AI replies grounded in your policies and help articles. Agents can look up orders, issue refunds, cancel orders, update shipping addresses, use macros and automation rules, and track CSAT and team performance. more
  • AI replies using your policies, help articles, and Shopify order data.
  • Shared inbox for Email and Live Chat with routing and human takeover.
  • In-ticket order actions: refunds, cancellations, and address updates.
  • Macros, automation rules, and flows for repeat support work.
  • Analytics, CSAT, API keys, and webhooks for reporting and integrations.

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