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Customer reviews: Rep AI: ChatGPT Sales Chatbot

Reviews (93)

Overall rating
4.8

What Merchants Think

The "Rep AI: ChatGPT Sales Chatbot" has been highly praised by merchants for significantly enhancing customer interactions and sales efficiency. The platform's intuitive nature and robust customer support have made it a favored choice among businesses seeking to improve customer service and streamline operations. Merchants consistently highlight the chatbot’s ability to handle customer inquiries effectively while also contributing to measurable sales growth. However, pricing and billing transparency are noted as areas of concern for some users.

Key Strengths

  • Exceptional and responsive customer support team, frequently mentioned individuals include Yuval, Gabriela, and Dafi.
  • Intuitive interface and seamless integration with existing systems.
  • Automated and accurate handling of customer inquiries, reducing manual workload.
  • Enhanced customer engagement and increased conversion rates.
  • Highly customizable and adaptable AI capabilities.
  • Comprehensive reporting and analytics tools providing valuable business insights.

Common Concerns

  • Perceived high cost, with some users describing the pricing as misleading.
  • Issues with billing transparency and difficulties with charge adjustments after uninstallation.
  • The need for extensive training sessions to fully optimize the AI capabilities.
  • Limited access to certain features without upgrading to higher-priced plans.

Final Thoughts

Overall, "Rep AI: ChatGPT Sales Chatbot" is well-received for its capability to enhance customer service and drive sales conversions. While its strengths in customer support and AI adaptability are widely acknowledged, potential users should be mindful of the pricing structure and ensure it aligns with their financial expectations. For businesses ready to invest the time and resources to unlock the chatbot's full potential, "Rep AI" appears to be an invaluable tool in modernizing customer engagement and operational efficiency.

South Asian Strong

Dec 10, 2024  on Shopify

Great customer service and tech. Yuval was very helpful with my support requests.

The Piazza Center for Plastic Surgery & Advanced Skincare

Dec 09, 2024  on Shopify

Yuval and the team at REP are super helpful. I have been training REP and it gets better and better. It has reduced customer service inquiries, driven acquisiton with promo codes and also helped us to prevent international sales as only sell domestically but have influx of international inquiries. Love the product.

Mia Belle Girls

Dec 03, 2024  on Shopify

Amazing app! The team is absolutely incredible (I've had the pleasure of working with Sarah and Dafi and they are absolutely amazing at what they do!)

Solenco

Nov 27, 2024  on Shopify

Great support for any questions I had- bot seems to be performing well based on information available to it. I have been monitoring the chats and seeing what information is missing in the product descriptions etc and once changed the responses are changed which is really great!

Satya

Nov 25, 2024  on Shopify

We love Rep! We had very particular needs and Sarah worked with us cheerfully and flawlessly to create our AI guide. It was a delightful experience, the AI was for the most part spot on and we are refining where needed. We are still in the trial period and we have already seen excellent results. Highly recommended!

Bluecorn Candles

Nov 13, 2024  on Shopify

Great app for answering basic customer questions when the folks who work at our small business are, understandably, asleep. They're always adding new features and we're excited to try some of the action flows that will facilitate things like cancellation or address changing for our customers!

85RETRO

Nov 12, 2024  on Shopify

Great customer service - had an issue after install and the team took care of it over the weekend. Really intuitive product.

The Perfect Jean

Nov 12, 2024  on Shopify

We love RepAI. We tried a few other AI bots before we settled on RepAI and we settled on Rep for a few different reasons (pricing, ease of use, and mainly the helpful fullness of the team). We had talks with a few other of the "popular" guys (one starts with a Z *wink wink*), and they wanted us to commit to a year long contract without a free trial (what?!). The team at Rep has been super helpful from Adam on the sales team, Yoav the CEO jumping in and helping when we had some trouble setting up an A/B test, to Dafi who is our Client Success Manager that I meet with frequently who is constantly helping us with new ways to optimize our account. Like Rep claims, it pays for itself and should be a no brainer if you are looking for an AI chatbot to add to your stack!

Kippenpakket.nl

Nov 02, 2024  on Shopify

Best app for the money, for sure! It's easy to use and helps my customers (I think). It saves me a lot of time. It's only too bad that you can actually get some of the more personalized features at the €299 per month mark. That's something I cannot afford, which is too bad. Other than that it's the perfect app for your store.

Scrub Pro Uniforms

Sep 08, 2024  on Shopify

We are very pleased with the assitance we receive from our account Reps. They are always willing to help us implement flows and answer all of our questions. This app has also helped minimize customer service questions to our customer service team which saves a lot of time and payroll. The chatbot ai has been amazing in its ability to learn and adapt within its environment. The on boarding process was simple and any assistance we needed was provided.

Haelf

Aug 26, 2024  on Shopify

Game-Changer for Customer Communication and Conversion Rates! Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out. What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard. But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app. If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!

Magnum Bikes Online

Aug 25, 2024  on Shopify

Impressive tool with a comprehensive feature set that continues to surprise us even after months of use. The standout benefit is its ability to convert customers automatically, which has already shown tangible results for our business. What truly sets Rep apart is their exceptional support team. They consistently provide quick responses and valuable assistance, demonstrating a commitment to customer success. While we're still exploring all of Rep's capabilities, our experience so far has been overwhelmingly positive. The combination of robust functionality and top-notch support makes Rep a solid choice for businesses looking to enhance their customer conversion process. Pros: - Extensive feature set - Automated customer conversion - Excellent, responsive support team Cons: - Learning curve due to numerous features

The Sydney Art Store

Aug 20, 2024  on Shopify

I recently tried out this app and I have to say, I was initially hesitant due to its high price. However, after using it during the trial period, I can confidently say that it pays for itself in no time. This app is like having an extra staff member on hand, it's that helpful.

Pixel Gallery

Aug 20, 2024  on Shopify

Very impressed with Rep AI Chatbot's performance on our website after a straightforward installation process and have found the team very helpful whenever I have needed assistance. Highly recommended.

SEALED SPIRITS

Aug 20, 2024  on Shopify

Rep is the future of ecommerce. save yourself time and money and apply this technology to your store today. also the developers are very helpful.

Aevanti

Aug 08, 2024  on Shopify

BEST AI CHATBOT!

The Tea Makers of London

Jul 16, 2024  on Shopify

Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.

plug

Jul 09, 2024  on Shopify

Rep Ai is an amazing product! Setting it up and going live was quick and easy. In just the first month, we've seen incredible results, and the performance keeps getting better. Our customers love the personalized experience, and we've noticed a significant boost in sales. Highly recommend for any Shopify store looking to elevate their customer service and sales.

Mastering The Mix

Jul 04, 2024  on Shopify

These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.

GoSun

Apr 05, 2024  on Shopify

Not only has Rep increased revenue and conversion, but it's helped decrease the amount of support tickets our team was getting. Between the excellent onboarding and how well Rep works straight out of the box, it's easy to recommend!

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