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Customer reviews: Rep AI: ChatGPT Sales Chatbot

Reviews (84)

Overall rating
4.8

What Merchants Think

The "Rep AI: ChatGPT Sales Chatbot" has been highly praised by merchants for significantly enhancing customer interactions and sales efficiency. The platform's intuitive nature and robust customer support have made it a favored choice among businesses seeking to improve customer service and streamline operations. Merchants consistently highlight the chatbot’s ability to handle customer inquiries effectively while also contributing to measurable sales growth. However, pricing and billing transparency are noted as areas of concern for some users.

Key Strengths

  • Exceptional and responsive customer support team, frequently mentioned individuals include Yuval, Gabriela, and Dafi.
  • Intuitive interface and seamless integration with existing systems.
  • Automated and accurate handling of customer inquiries, reducing manual workload.
  • Enhanced customer engagement and increased conversion rates.
  • Highly customizable and adaptable AI capabilities.
  • Comprehensive reporting and analytics tools providing valuable business insights.

Common Concerns

  • Perceived high cost, with some users describing the pricing as misleading.
  • Issues with billing transparency and difficulties with charge adjustments after uninstallation.
  • The need for extensive training sessions to fully optimize the AI capabilities.
  • Limited access to certain features without upgrading to higher-priced plans.

Final Thoughts

Overall, "Rep AI: ChatGPT Sales Chatbot" is well-received for its capability to enhance customer service and drive sales conversions. While its strengths in customer support and AI adaptability are widely acknowledged, potential users should be mindful of the pricing structure and ensure it aligns with their financial expectations. For businesses ready to invest the time and resources to unlock the chatbot's full potential, "Rep AI" appears to be an invaluable tool in modernizing customer engagement and operational efficiency.

Kippenpakket.nl

Nov 02, 2024  on Shopify

Best app for the money, for sure! It's easy to use and helps my customers (I think). It saves me a lot of time. It's only too bad that you can actually get some of the more personalized features at the €299 per month mark. That's something I cannot afford, which is too bad. Other than that it's the perfect app for your store.

Scrub Pro Uniforms

Sep 08, 2024  on Shopify

We are very pleased with the assitance we receive from our account Reps. They are always willing to help us implement flows and answer all of our questions. This app has also helped minimize customer service questions to our customer service team which saves a lot of time and payroll. The chatbot ai has been amazing in its ability to learn and adapt within its environment. The on boarding process was simple and any assistance we needed was provided.

Haelf

Aug 26, 2024  on Shopify

Game-Changer for Customer Communication and Conversion Rates! Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out. What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard. But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app. If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!

Magnum Bikes Online

Aug 25, 2024  on Shopify

Impressive tool with a comprehensive feature set that continues to surprise us even after months of use. The standout benefit is its ability to convert customers automatically, which has already shown tangible results for our business. What truly sets Rep apart is their exceptional support team. They consistently provide quick responses and valuable assistance, demonstrating a commitment to customer success. While we're still exploring all of Rep's capabilities, our experience so far has been overwhelmingly positive. The combination of robust functionality and top-notch support makes Rep a solid choice for businesses looking to enhance their customer conversion process. Pros: - Extensive feature set - Automated customer conversion - Excellent, responsive support team Cons: - Learning curve due to numerous features

The Sydney Art Store

Aug 20, 2024  on Shopify

I recently tried out this app and I have to say, I was initially hesitant due to its high price. However, after using it during the trial period, I can confidently say that it pays for itself in no time. This app is like having an extra staff member on hand, it's that helpful.

Pixel Gallery

Aug 20, 2024  on Shopify

Very impressed with Rep AI Chatbot's performance on our website after a straightforward installation process and have found the team very helpful whenever I have needed assistance. Highly recommended.

SEALED SPIRITS

Aug 20, 2024  on Shopify

Rep is the future of ecommerce. save yourself time and money and apply this technology to your store today. also the developers are very helpful.

Aevanti

Aug 08, 2024  on Shopify

BEST AI CHATBOT!

The Tea Makers of London

Jul 16, 2024  on Shopify

Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.

plug

Jul 09, 2024  on Shopify

Rep Ai is an amazing product! Setting it up and going live was quick and easy. In just the first month, we've seen incredible results, and the performance keeps getting better. Our customers love the personalized experience, and we've noticed a significant boost in sales. Highly recommend for any Shopify store looking to elevate their customer service and sales.

Mastering The Mix

Jul 04, 2024  on Shopify

These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.

GoSun

Apr 05, 2024  on Shopify

Not only has Rep increased revenue and conversion, but it's helped decrease the amount of support tickets our team was getting. Between the excellent onboarding and how well Rep works straight out of the box, it's easy to recommend!

Eat.Read.Love.

Apr 04, 2024  on Shopify

Oren was the best in helping us get set up. We definitely see increased conversions thanks to AI.

healthcare nt sickcare

Jan 31, 2024  on Shopify

Interacting with Rep Ai team was seamless - within seconds of onboarding, the AI chatbot was engaged and responsive. Without needing extensive knowledge inputs, Rep AI provided relevant and thoughtful replies to my queries. The chat interface stands out for its friendly, approachable design. The flowing chat bubbles make conversations feel more natural and personal. I initially had some support issues that the Rep team swiftly resolved. But what truly impressed me was the CEO Yoav Oz and Shauli Mizrahi's hands-on approach - she/he directly reached out to understand my experience. This personal commitment to each customer embodies customer first values. The thoughtful product design paired with sincere customer service makes me confident in recommending Rep AI as an intelligent automated assistant for digital health platforms. By providing prompt responses while also connecting you to real experts when needed, Rep AI optimizes user experience - which is vital for building patient trust and engagement online.

Country Wine & Spirits

Jan 04, 2024  on Shopify

We saw a 13% conversion rate with Rep last month, and are continuing to see strong results this month so far! The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI. This alleviated a significant effort on our customer support team and spared us valuable resources. Witnessing the AI chat efficiently assist customers on our website, effectively guiding them through the sales funnel, was truly impressive, especially considering our high traffic volume. Moreover, having the ability to fine-tune the AI's responses through AI training proved to be incredibly convenient for us.

NutraBio

Nov 24, 2023  on Shopify

I have to say, Rep AI really blew us away! You know how fast AI is moving these days, but with Rep, it feels like the future is already here. Their widget feels just like you're talking to a real person, which is awesome for an online store that gets customers who love to ask questions. We gave it a whirl with their 30-day trial, and honestly, the way it chatted with customers and got our brand’s vibe was impressive. And when we saw a 17% jump in our sales, we were all like, 'Yep, we're definitely keeping this!' It’s not just about meeting expectations, Rep’s kind of smashing them.

Adaptogen Superfoods

Nov 16, 2023  on Shopify

I have installed and uninstalled about 6 different AI chatbots on our site. Rep AI sounded good, but the price kept me from installing it initially. Well, you get what you pay for. Rep AI is the best. And actually with the number of conversations they give you for the price, it is not really any more expensive than the others. It is just better in almost every category. It is way more customizable than all the other chatbots I tried. Not to mention the help is really great. Especially Sarah. She is patient and very knowledgeable. The best part about her is that she cares and does her best to help, and that is something that is becoming pretty rare in customer service. I recommend REP AI highly.

Golden Greens Organic Ltd

Nov 13, 2023  on Shopify

It has been a life saver for us, by cutting down customer service time by more than 90%. Customers love being able to chat 24/7, and 93% of customers were happy with the replies received, and one it three customers who chatted, went on to place an order. It also makes placing an order for the customer really easy. This works straight out of the box, and you can easily adapt it and add specific answers to questions. Support if required is fast and friendly too.

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