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Remora

Develop by Switch Research

$29-$79

/ Month
Free plan available

Streamline Shopify support with AI, order context, and seamless inbox management.

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About Remora

Launched May 04, 2026

Categories

Helpdesk

Built by Switch Research

Privacy policy Document
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Introduction Video

Description

AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.

Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys.

Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys. more
  • Unified inbox with full Shopify order, customer, and tracking context
  • AI ticket classification and draft replies with human-in-the-loop approval
  • Process refunds, cancellations, and discounts without leaving the inbox

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