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Redpen Widget

Develop by Shopify
Free plan available

Customer Support Request and Bug Capture Platform

Visual reports
Actionable issues
Single click reporting
Browser integration
Issue diagnostics
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About Redpen Widget

Launched Mar 22, 2022

Categories

Feedback and survey Survey

Built by Shopify

Address

P. Nørkjærs Plads 4, Hjørring, 9800, DK

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

# CUSTOMER SUPPORT REQUEST AND BUG CAPTURE PLATFORM Enhance the power of your favorite issue tracking tool by reporting visual and actionable issues and reducing bug turnaround time – all of this without leaving your web browser. Redpen reduces the development and support costs by replacing the long, often mundane process of reporting issues and bugs with a mere single click! With Redpen, you not only save time reporting issues but also provide valuable diagnostic information and visual...

# CUSTOMER SUPPORT REQUEST AND BUG CAPTURE PLATFORM Enhance the power of your favorite issue tracking tool by reporting visual and actionable issues and reducing bug turnaround time – all of this without leaving your web browser. Redpen reduces the development and support costs by replacing the long, often mundane process of reporting issues and bugs with a mere single click! With Redpen, you not only save time reporting issues but also provide valuable diagnostic information and visual... more

Pros

  • Streamlines the process of reporting issues and bugs with a single click
  • Enhances existing issue tracking tools by providing visual and actionable issue reports
  • Reduces bug turnaround time, leading to more efficient development and support operations
  • Saves time and reduces costs associated with development and support tasks
  • Reports contain valuable diagnostic information which can aid in quicker issue resolution

Cons

  • Requires initial setup to integrate with existing issue tracking tools
  • Dependence on web browser might limit functionality during offline scenarios
  • Potential learning curve for new users unfamiliar with the platform
  • May not fully replace complex bug-reporting needs for certain specialized scenarios
  • Limited feedback on user experience and interface from provided details

Key Features

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