ReConvert is a great app, but what impresses me even more is their customer service, wow! Shafta was phenomenal and helped me through the entire set up process, which meant a lot! Thanks so much :)

Hi, I was having difficulty with the recent update. I contacted support through chat and spoke with Ashley. She was fast, professional and helped me figure out the problem like MAGIC! Thank you so much for providing the help. Your product is working well for ARISE and it makes it so much easier when the support team member, and Ashley is a perfect example, is friendly and super helpful-awesome!

expensive but good

Fantastic help with setting up the app. I will see how the results come in!

Great and easy to use

Saumya did a brilliant job, setting us up the whole upsell-process. All we had to do was sending the upsell products and what discount we want to use. Seriously best experience in upsell-apps so far. Big recommendation.

The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.

Very user friendly.

Super car j’arrivais pas du tout avec l’application vu qu’elle a changé récemment et que elle est en anglais. Merci beaucoup

Really great and fast support!

thanks Alex for the help setting it up

I just downloaded the app so I can't speak on performance yet but customer service is 10/10. Riya stayed on for 30 minutes helping me figure out how to set up what products i want to show in the various upsells. Thanks Riya!

thanks to shafta she did all the work for me really appreciated!

Brilliant customer support! quick, kind and very helpful. I did not know how to upgrade the app and Saumya took over and did it for me in about 2 minutes :) Thank you so much Saumya.

Un grand MERCI à Saumya pour son aide précieuse. J ai apprécié son professionnalisme et sa disponibilité. Encore MERCI. Patrick

I would for sure recommend ReConvert to Friends , Family & Co Workers ... I was unsure where to start & what exactly to do with what I was looking for & Iater Chatting with The young Lady today . She really helped me out & was very patient while doing it ! I appreciate it

Great quick and efficient support from Saumya ! Very useful app to generate more income at checkout and on thank you page. Thank you.

Quick and good support, can recommend

Great experience with ASHLEY. Answered my questions with ease.